ServiceNow Community

SPM Plugin – Program Manager reference field not populating users

Hi everyone,I’m currently working with the Strategic Portfolio Management (SPM) plugin in ServiceNow and encountered an issue related to the Program Manager field.I have assigned a Program Manager role to a user, but when I try to select a value in t...

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Knowledge article template variations - what are you experiences?

Sorry about the long read! Note: I'm mostly curious to hear thoughts and experiences from your organisation — don't get too hung up on the specifics of our setup! (And hopefully don't just answer that we need better content approval) We're evaluatin...

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Creating knowledge

Extra section is created on demand form

I created a custom view on the Demand table and added an additional section named "Label". I am now trying to remove this section, but I’m unable to edit or delete it through Form Designer. Additionally, the section is not appearing in the sys_ui_sec...

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Demand Management

Decision Table output is JSON which should be parsed to string

I have a requirement where i should use decision table for auto assignment of group.. i created decision table and used that in flow designer with action DT -First result evaluation ..Outpput of that action is stored in JSON.That JSON contain sys id ...

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Mapping Error on submission of form if the field mapped from variable is Encrypted

We have a encrypted field on case table and we need to map that field with Record producer variable from map to field in the variable. After mapping we are getting error "Invalid attempt. Encrypted data could not be saved".

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Mapping Applications to Servers - Excel sheet

Hi , We are having the challenge in Mapping Applications to servers The data is being provided in the Excel sheet , can anyone please provided the solutions if you have faced similar kind of scenario . Specifically need guidance for one->Many mappin...

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Data Acquisition

How to validate Reconciliation Engine configuration

Hello friends, We have multiple sources of data pouring in hardware & its children CIs. Against each source we have configured the Reconciliation definition each with its own or sometimes at the same level of priority. Now, we would like to validate...

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How to Integrate Nexthink with ServiceNow SAM Pro

Hi Everyone,I’m looking for guidance on integrating Nexthink with ServiceNow SAM Pro to capture and utilize software usage data.Could anyone share the recommended implementation steps or best practices for this integration?Thanks,Chandana.

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Map encrypted field value from Record producer

Guys - We have a encrypted field on case table and we need to map that field with Record producer variable.After mapping end user is getting error "ErrorInvalid attempt. Encrypted data could not be saved". Please helpThanks

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Sub Production upgraded past the scheduled production version

Hello,I have three sub-production environments: Development, Test and Test2. Dev and Test2 were upgraded to Zurich in preparation for the end-of-support of Xanadu. Originally they were upgraded to Patch 4 Hot Fix 3; and that is the version to which m...

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How Tier level gets calculated on Tiering Assessment form.

Hi All, I wanted to understand how Tier level gets updated when Vendor performs Tiering Assessment. Is there any Business Rule which updates Tier level. Thanks.

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How to make a phone number field clickable/callable in mobile app?

In the agent mobile app, how can you make a phone number field auto call the phone number when clicked?Does it have to be a specially created phone number field or can we set a text field to work the same way?

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How to add drill‑down behavior to a pie chart visualization in UI Builder (Workspace)?

Note: I cannot see the option 'Link to Destination' When a user clicks on a slice of the pie chart, I want to drill down and display a list of records that match that selected slice value (similar to drill‑down behavior in classic reports).

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PDI Login Issue

Hello Team,Not able to open PDI showing 502 Bad Gateway error.How I can resolve this issue or Login to PDI.Tried Login -Logout multiple times, changed network still no Luck.

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why ServiceNow is better than email

I have a doubt about why ServiceNow is better than email.I understand ServiceNow is a workflow automation platform, but couldn't we achieve the same with a well organised shared mailbox?For example:- We can assign tags to track ownership- Users can m...

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