How to make a phone number field clickable/callable in mobile app?
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04-06-2026 09:38 AM
In the agent mobile app, how can you make a phone number field auto call the phone number when clicked?
Does it have to be a specially created phone number field or can we set a text field to work the same way?
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04-06-2026 10:07 AM
Hi @e_wilber
Refer this
Smart Buttons in ServiceNow Mobile App Builder
https://www.youtube.com/watch?v=I5k7As015U8&t=33s
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
In this tutorial I am going to show you how easy it is to create a phone number that your website visitors can click on to call you. Firstly we add the text and phone number that we want to use. We then highlight the phone number then click on the "link" icon. When the link dialog box appears we ...