Attachment is not removed from activity stream

An agent has attached 2 attachments on to a case by mistake. We removed those attachments from the case but they are still showing up in the activity stream.  I know that we will not be able to find the record in sys_attachment table once an attachme...

• Question

MCP Client Plugin not working

I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2.  When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...

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Modified Project Status Report Template not presented as input form correctly

I've successfully been able to create a new project status report template via the Docs option in Project Workspace, however, when I attempt to use it to create a new status report, the format on the input form is still the OOB default project status...

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Platform Governance Without Red Tape

Good governance accelerates delivery by clarifying what’s allowed, what’s reviewed, and what’s automated. Define tiers: low-risk changes flow with automated tests and approvals; medium-risk changes get lightweight architectural checks; high-risk chan...

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What is the way to integrate ServiceNow learning badges into my profile for my company's instance?

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

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Adding new Fields to CMDB_CI or using Database view

Hello All,  My Business would like to know the Business Criticality and Risk of all CIs. These values are determined from the associated Business Application.  Looking at the tables in the CMDB it look like the only table that has these Field out of ...

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Q3 ITAM Roadmap Events

Hello,   Roadmap registrations are live!   Please see below for registration links to the Asset Management team's upcoming 2025 Q3 confidential roadmap sessions. The first option of each is filmed live, and the following two dates are replays. All se...

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December 4: U.S. Public Sector Tech Talk: Transforming Employee Relations in ServiceNow HRSD

Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. Yet, when HR teams manage these activities through disconnected tools, important context gets lost, follow-ups are delayed, and ...

• Event

December 4: U.S. Public Sector Tech Talk: Transforming Employee Relations in ServiceNow HRSD

Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. Yet, when HR teams manage these activities through disconnected tools, important context gets lost, follow-ups are delayed, and ...

• Event

New UI Feature 'Migrate Now' for On-Call Schedule / rota

Hi ServiceNow Wizards, We have just upgraded to Xanadu at work, and I noticed the 'New UI feature: Migrate now'. I have looked at the DOCS, and there is only one page for this, which does not explain in much detail what the' Migrate Now' actually doe...

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I need help returning two values (tableName and query) to update client-state parameters UI Builder

I need to update two client-state parameters—tableName and query—when clicking on a data-visualization item in my UI Builder. I’m not sure how to correctly return and assign multiple values. I attempted some code, but it isn’t working. Can someone he...

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Require re-register MFA for PDI

Hi,  I have my PDI in Zurich release with MFA registered with microsoft authenticator in my old mobile, Which I cant use now, Can anyone clarify how I can reset to have it added to my new mobile, I can't see any option available in pop up window belo...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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