ServiceNow Community

In the "Request Opened" email how to add particular user in "To" for one of the catalog item

I have a requirement to add specific user to the "TO" in the "Request Opened" email for one particular catalog item based on the value of the variable. It should not effect notifications triggered for other catalog item. @Ankur Bawiskar

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User unable to see the service operations workspace page

When I checked, the user is able to access the SOW page in the Dev and Test environments. I compared the roles across all three environments, and they appear to be the same. However, the issue is occurring only in the Production environment.Even afte...

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Version field is empty in knowledge articles

Hello,I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, s...

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How to dot walk RITM variable in report

Hello Everyone, I want a report that shows the submitted catalog item details. In that catalog item, I have two reference variables user and group. I am able to get the variables in the report, but I want to dot-walk the reference to retrieve the ema...

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hide script on script include

Hi community, do you have insights on how to hide the script section in script include for a particular script include? Only certain role can view the script.

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Resolved! Dynamic Field label change based on Form / List Views on Workspace

Hi Community ExpertsWe have a requirement where different views are being followed on a Table:Form/List in both Native/ WorkspaceEg - Audit Engagement form will be holding View A/ View B/ etc. based on Groups on Audit Workspace Here, the ask is to sh...

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Architect

Now Assist skill: Doc to Voice Agent

HiDo we have any Out of box skill " Doc to Voice Agent" in servicenow?

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Record Producer Not Creating Record When Used in Workspace (Submit Button Not Working)

I’m working on a Record Producer that functions perfectly in the standard UI—it's creating records in my target table without any issues. However, when I add the same Record Producer to my Workspace using the Catalog Item component(ui builder) , the ...

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HRSD Lifecycle Event – How to Trigger a Catalog Item from an HR Template?

Hi everyone,I’m working on an Onboarding Lifecycle Event (HRSD) and I need some guidance on the correct architecture.We have a requirement to create separate tasks in the lifecycle event. These were previously part of an Order Guide but are now bein...

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Performance Analytics Date Picker Range

Today is 19 Feb 2026 , the scoresheet has data up to 18 Feb 2026 , But My indicator show only data up to 16 Feb

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PA date picker

Exco level monetary benefits tracking - how?

Across multiple projects I have to be able to track financial savings, I then need to be able to report upwards to our exco as to what month on month financial savings have been made. I think we use the Monetary Benefits tab, but how has anyone use ...

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Translation of options In Catalog

I have a requirement to translate catalog options into German or English based on the user’s location. In the catalog variable, I have currently configured the options in German to support more accurate browser-based translations. Additionally, the s...

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No results returned from Script Include when called from Client Script in Declarative UI Action

In my scoped app I have created: Declarative UI Action implemented as client script (for SOW) and client callable Script Include. However, I see that the function which should be called from the GlideAjax (reopenForProblemAjax) is not even called and...

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TIPS For Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF )

TIPS For Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))Complete following courses :Common Service Data Model (CSDM) FundamentalsCommon Service Data Model (CSDM) Fundamentals - ServiceNow UniversityConf...

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Decision Table Not Working

Hi everyone,I’m facing an issue with a Decision Table that was working perfectly fine until this morning.I use this Decision Table to trigger certain programs based on answers to Intake Questions. The mapping between the intake questions and the Deci...

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