ServiceNow Community

Incident section is not visible on Service Operation Workspace

Hello Community,Can anyone help me on this issue. In SOW 'incident' section is not visible under "Details" Tab. Please find the below image for the reference.Can anybody help me solve this issue?Thanks in advance.

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No one shouldn't have an access to delete Change Tasks once parent change is moved to submitted

Hello EveryoneRecently got a requirement of restricting access to delete change tasks once a change request is moved to submitted from draft state.I have checked and observed that admin and change managers role users have an access to delete change t...

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Cannot delete items in the cart item in ServiceNow portal

When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...

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View options in "jump to section navigation" in sn_align_core_demand

Hi @Namita Mishra, The way we have "View" option in the dmn_demand record in the Strategic Planning Workspace's(SPW) jump to section navigation(three vertical dot), why do we not have it in the sn_align_core_demand record in SPW's jump to section nav...

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Reassignment the Case to particular groups

Hi Team,We have created an HR Service that belongs only to China. When a case is created for this service, it gets assigned to one of the China assignment groups.Our requirement is: if the case needs to be reassigned, the Assignment Group dropdown sh...

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Issue with Arrow Visibility in Navigation Bar

I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...

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System Clone: restoring status of "Included in System Clone" attribute for Preservers?

Hello all, I've accidently changed the status of the attribute "Included in System Clone" from Preserver table in the prod instance from "true" to "false". The records "disappeared", however they are still in the table. Long story short, after some r...

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Restrict Application Menu

Hi Team, There are already many scoped app created in the instance and we also have created new custom scoped App and application menu for out requirement.we need to show only our custom application menu in left navigator to 'custom_role' user once...

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Which OOB Data Resource that can be directly bind to/as the "Data Source" of any data visualization?

In UI Builder, when configuring a Time Series Area Chart(or any data visualization), the chart has a Data Source property that can be bound to a Static data source or a dynamic array of data(which could be data resource too).What is the exact out‑of‑...

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UI Framework Next Experience

Search result records are not clickable

HI Community, I have added a custom table in global/ai search...All configuration is done and it is working results are getting displayed. But it is not clickable, for example incident, sc tasks etc when we search it shows the result and i can able t...

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2 Questions on CSDM view for Service Mapping

Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...

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Rest Message From scripted rest API

I have a rest message with OAuth token of third party vendorwhen I try with the test button in the rest message it works finebut when I try with the scripted rest api I got this"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token pro...

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Subscription to a Knowledge Article on Employee Service Center

Hello Team,We are looking to enable the Knowledge Article subscription/action buttons on the Employee Service Center (ESC), as they currently only appear on the native view. Could you please provide guidance on the configuration steps required to ac...

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How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

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Slowness detected in On-Prem instance

Dear Team, We are on ServiceNow On-Prem instance with 3 App servers and total 15 nodes across the servers. We have seen slowness while accessing ServiceNow application. Please refer to below details;OS Version : NAME="Red Hat Enterprise Linux"VERSION...

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