ServiceNow Community

Is it possible to add a Search Facet for the "main topics" in the Advanced Portal Navigation?

We are working on implementing Advanced Portal Navigation on our support portal to facilitate a more complex Mega Menu structure. Advanced Portal Navigation gave us an extra set of "main topics" which are on top of the original topics and sub-topics....

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Resolved! I want to display an alert when the size of an attachment exceeds 18MB.

When you create an email from the case form, you can compose it in a new tab.I want to implement a mechanism where, if you attach a file in that tab and its size exceeds 18MB, a popup appears.How can these be achieved?

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How to refer to the current record when writing scripted filter in Related list

I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...

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Spm timesheets users are part of resource group or separate group

What are the best practices for time sheet and time sheet policies in your organization should I users part of resource group submit timesheets or are the separate dedicated group??

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Users with Specific Roles or Managed Group have access to Create, Update and Delete CI Relationships

I have a requirement where users who either have specific roles (u_cmdb_mgmt, asset) or are members of a CI's managed group should be able to create, update, and delete CI relationships in the CMDB.I've implemented a script that checks for these cond...

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ATF Schedule error

While running the ATF schedule, I'm encountering the following error. I tried closing all extra tabs, and when I re-run the schedule, it works at that moment. However, when I check the schedule results the next day, I get the same error again. Is the...

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How to build a custom page for Workspace

I am completely new to Configurable Workspace and our team is currently using the OOTB HR Agent Workspace. For a specific HR Service (Corrective Actions), after a user submits a case, there is a related list called Corrections that pops up that allo...

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PA: health dashboard

Hi Team , there is a requirement, client needs health dashboard (completeness compliance and correctness) on a new dashboard. based on the group , can we implement using performance analytics ? how i can i implement this , can someone guide me ? muc...

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Service Operations Workspace Landing page not loading

We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...

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link on the incident form based on condition

Hi All,I have a requirement where I have to add the link on top of incident form, clicking on which user must be redirected to list of records, this link should be visible only when state is in progress.I tried this with annotation but unable to hide...

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Incident Management

Generate reports through flow designer

I have a requirement to generate reports on schedule basics using flow designer

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Limit the number of times to Request Exception (Deferral) from Vulnerable Item / Remediation Task

Hi, Is there any OOB property / configuration available to limit the number of times a user can Request Exception (Deferral) from Vulnerable Item / Remediation Task? Thanks

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Service Graph connector SCCM setup is not creating data source and schedule data imports

Hi All,We are trying to install and setup service graph connector sccm using guided setup.We set up the connection and test the connection, connection was successful but it is not creating data source and schedule data imports. PFA.Could some one ple...

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How to Cost Cumulative Aggregation OOB Report based on Org Hierarchy without Performance Analytics?

Hello All, I’m working on a project where the goal is to build a dynamic, user‑friendly Report/Dashboard that visualizes software license allocation and cost across users, based on our organization hierarchy. Constraints:We do NOT have Performance An...

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Dashboard
Reporting

Major incident tab Visibility on major incidents

Hello All,I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,I want to see where is this configuration present i have added some fields in the major incident section i want to make t...

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