ServiceNow Community

Have any one experienced any issue with enabling this property? glide.ui.journal.use_html

Hi There,Our HRSC has expressed interest in being able to use a rich text editor in the Comments box in HR Workspace. This stems mostly from being able to properly use hyperlinks to Knowledge Articles but also for bolding steps for instructions back ...

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AI + Workflow Data Fabric Partner GTM

AI + Workflow Data Fabric Partner GTM Summit Discover key insights from the AI + Workflow Data Fabric GTM Summit, where ServiceNow leaders and experts share strategies, innovations, and opportunities shaping the future of intelligent automation and...

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Workflow Data Fabric

Live on ServiceNow: Leveraging CSM Case Lines: Best Practices

In today’s omnichannel world, a single customer contact often spans multiple products, shipments, or invoice charges. Case Lines captures each distinct item inside one case so that agents work one customer conversation while driving line-level wor...

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Customer Service Management
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No option to return to initial option to All Topics

Hello Experts, Here in below image there is No option to return to initial option to All Topics,is it achivable to see All Topics option insted of directly exiting the chat?if yes please help with suggetions or hints or ideas.. Thanks in advance.

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Duplicate Cis Error should be shown as a user understanding

Hi All, When adding a duplicate CIS in change request form we will get a error like duplicate entry.So My requirement is user should understand the error shown.What might be the solution to override this error? The system returns error when adding ...

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Transfer Order Process

What is changing in the Transfer Order Process in the Zurich release

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First Sys Admin post

Posting for the first time in the sys Admin forum. Getting my journey going.

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List Layout Appears Different for Some Users in HR Table

Hi everyone,I’m working with the table sn_hr_pa_profile_metric_result and I’ve noticed something strange in the list view.When different users access the same list with the same filter applied, some users see all columns (ex: Metric, Metric type, Emp...

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I finished the HR implementatio course plus simulator. Where can I get the voucher CIS-HR voucher?

In my voucher list, there is no voucher for CIS-HR.

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Retrieve Record Producer and related variables on Incident Agent view

Hello All,I am working on a project where we need to retrieve Record Producers based on selection of Category and Subcategory and related variable details of that retrieved Record Producer to the back end Agent View Incident creation form. Also, is i...

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Setting minimum font size in employee center portal theme

How can we set the minimum text font size in employee center portal EC theme

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quesion on script

var gm = new GlideRecord('sys_user_group'); gm.addQuery('active', true); gm.query(); while (gm.next()) { var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group.name', gm.name); gr.addQuery('user.name', '='...

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Resolved! Deleting a duplicate hardware asset manually

Good morning, I want to specifically ask about manually deleting a hardware asset. If you are bulk adding asset information, and duplicate an old hardware asset. Is it safe to manually delete the duplicated asset. On the bottom of the record is a ti...

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Workflow change/creation, Problem.

Hello,I have some questions regarding a Problem requirement. I need to perform some checks on the problem record, such as: Problems with associated Incident P1 or P2: After 3 days without progress in the workflow, the status should automatically chan...

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Resolved! "Include attachments" not working as expected in an approval notification

I've looked around and wasn't able to find a solution and maybe I'm not putting all the pieces together. I need to get file attachments to be sent along within an approval email. I can get the attachment from an RITM to the sysapproval_approver recor...

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Scripting and Coding