Admin Override is not working after recent patch upgrade
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3 weeks ago
After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).
We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.
This ACL has Admin Override enabled, and this was working perfectly fine until last week and after patch 5 its broken.
I checked there is no other ACL on this field and when I deactivate the only ACL, it works fine. As a work around I have added the gs.hasRole("admin") condition in the script, and this works as expected.
Gone through patch 5 release notes and couldn't find anything related to this, is there anything that I am missing? any property that controls this or anything else?
I have also checked other admin override ACLs and that work fine.
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3 weeks ago
Open one of the records for the ticket type you want to filter out the group. Then right click on group and add a dictionary override to override the out of the box reference qualrifer.
