ServiceNow Community

Record is being created but data is not storing

Hi community,I have created fields using html, css, client and server scripts using widgets in portal and along with that I have created custom table. So, the problem is when I submit the form in portal, record is being created in custom table, but d...

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Service Portal

KB article configuration

Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...

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Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

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Zurich 2FA Login screen disappears/redirects

I upgraded my PDI to Zurich the other day. After the upgrade, I now see a message on the login page saying ServiceNow plans to enforce MFA for PDI loginsI set up an authenticator app for my user account and can log in successfully using it once. Howe...

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Notification

Hi Team, I am getting the data like caller name and priority details on the notification in table format but I need to take this details in excel format.. Please help me out of this ? I am using flow designer notification. Thanks,Manju

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Trying to update/install Service Operations Workspace ITOM Apps

I am on GCC (government) instances. I have upgraded most of my plugins I want to continue to use in my all instances. I am having trouble updating one in particular in Production: Service Operations Workspace ITOM Apps. I have all the dependences ...

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Cross scope privilege Error Message

In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...

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Hide Offboarding Requests for Spain External Subject Users on Employee Service Center (ESC)

Hi everyone,I’m working on Employee Service Center (ESC) and need some guidance.Requirement:I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:Country / Legal Entit...

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Keeping button enabled after leaving negative feedback on a knowledge article

We are using the Service Portal widget "Knowledge Article Helpful" to allow users to let us know whether an article is helpful or unhelpful. We are changing the OTB behavior so that when a user clicks on "No" they must choose a reason and then leav...

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Dell Data Domain Storage discovery error : Connection to DDMC could not be established

I am trying to discover Dell Data domain Storage devices by referring to below documentation Dell Data Domain storage discovery using PatternsBut getting error "Connection to DDMC could not be established or DDMC was not found! Terminating the patter...

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Pull only the current time with Client Script

Hello all, I am working on configuring a record producer that will need to display certain variables depending on if it is during business hours or after hours. My thought was to use a client script to get the current time and hide/show variables dep...

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"No results found" in resource filter in dispatcher workspace

Hi Community,I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

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Tokyo

HTTP code: 403 - Forbidden username/password combo

Whenever we tried to test connection with Meraki using Service Graph Connector for Meraki, we are getting below error even though we have provided proper API key, connection. How can we resolve this.

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Case creation option if the live agent chat is timed out or rejected by the agent

Hi,I am trying to create a virtual agent designer flow, where if the live agent has rejected the chat or has not accepted an the waiting time has reached the max time of 5 minutes, then it should give the case creation option. How can this nodes be b...

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Filter Work Notes in Case Activity Based on Category (Internal vs External)

Hi,We have configured the logic for a field called Category with the choices “A,” “B,” and “C.” If “A” or “B” is selected, the notifications are sent internally, and if “C” is selected, the notifications go to external users.Now, we have a requiremen...

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