Users having issues with Servicenow Connector in Copilot studio, Test connection failed: Non-json

I created an agent in co pilot studio and am using servicenow as a knowledge source using Oauth2 authentication. I was able to set up the client id, instance name and was able to test and confirm it was working for me. When I try to share the agent w...

• Question

Drill through links in PA dashboard not working as expected

Dear experts, Is anyone facing issues while trying to drill through the links to go to a data view in a PA dashboard? the summary and detail numbers sometimes wont match and sometimes the data view is showing blank..attaching the screenshots the max ...

• Question

In OMT do i need to pre configure PO & PS if getting product inventory via TMF637

In OMT do i need to pre configure PO & PS if getting product inventory records via TMF637 from third party. Please suggest on how TMF637 API works. 

• Question

PDf generation with HTML template With Loop funtionality

HI Community, I have requirement for one of the FRA report Form 55A which you can find online at https://data.transportation.gov/Railroads/Injury-Illness-Summary-Casualty-Data-Form-55a-/rash-pd2d/about_dataNow. I have incident and have 5 injury recor...

• Question

Create a UI Action?

Hello, I created a catalog item and one of the fields is to "Add Access" or "Remove Access".  If "Add Access" is selected create a UI ACTION – a field labeled “Add Access for these locations” displays.  The field should Reference the Location table a...

• Question

Best practice for integrating Splunk ES with Security Incident Respons

 Hi everyone, I’m working on an integration between Splunk Enterprise Security and ServiceNow Security Incident Response (SIR).Splunk ES currently generates around 250/300 notable events per day, and the objective is to bring all notable events into ...

• Question

D3 chart

Has anyone worked with D3 charts in ServiceNow? I’d like to understand how to implement and use them on the widgets.

• Question

Dropdown options required in portal

Hi Team, We have added popup free text field message in portal - and now we need dropdown field with 3 options instead of free text field.  How to acheive it ? Thanks,Sai 

• Question

No longer able to add fields from extended child tables to List Visualizations?

Hi everyone,Not sure if this is a change in Zurich that I missed, but I am noticing that I am no longer able to add fields from child tables to List Visualizations? Is this the case or am I maybe missing something? I am still able to add these as col...

• Question

How to change the logo of servicenow?

• Question

Issue on flow desinger approvals

I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...

• Question

Ideas, Ideas, Ideas, Oh My!

In my early ServiceNow days, before the releases were named for cities and there were no limits on custom tables, there was a running joke about who’s code would show up in the next release.  I’m not saying that SN lifted code from customer instances...

• blog
• Case and Knowledge Management
• Human Resources Service Delivery