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How i can generate a excel report of ticket Additional Information

Hi Guys, I have a lot of tickets with user Additional Information input of several parameters .And i want to generate it into excel so i can managed and filter the information . Is it even possible? Regards,

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Tracking phone services offered to our employees - software or hardware asset?

Hey everyone! I'm currently trying to figure out how best to handle phone services on my campus. Our university is very much like a small city, only we have a dedicated telecom/ISP. In our case, we offer phone lines to the campus, in the form of of...

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ITOM Academy

Welcome to the ITOM Academy! In this monthly webinar series, the ITOM Product Management team and other ServiceNow SMEs will share leading practices for ITOM Visibility, Cloud Accelerate and AIOps LEAP products, and you will be able to ask questio...

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ITOM Visibility and Cloud Accelerate Academy

Instance Offline

Hi, It been a while now that I have noticed my instance status goes into Offline mode. I have try different refresh methods, but it seems to not resolve the issue.I have this message ''Developer Instance is undergoing unscheduled maintenance. Get No...

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MID Server Status not going to up

At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.I am not authorised to restart the server.How can I change the server status from Down to Up?

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Expense lines created for time logged directly against a project record are zero

We are using Rate Models to determine rates when users log time. When users log time against Project Tasks, the rates are automatically determined and the "amount" field on the associated expense line is automatically populated. However when users ...

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Modify Service Operations Workspace Schedule Section

Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:

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PDI Instance is Offline shows unscheduled Maintenance

PDI Instance is in Maintenance mode for more than a week. but all of me colleagues are able to work on their PDI Instance hOW TO resolve this issue.

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Computer - How to Track when laptop was last used?

Hi All, I'm looking to build a report that shows when a user was last logged into a laptop but I cant find the best way to do it. I've checked sys_user and this is good for service now login times but I'm trying to track users last login time on the...

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Servicenow

How to know deleted records

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why we need to convert it into to string by toStringMethod() without to string its value are not get

var scriptIncludeMultiRecord = Class.create();scriptIncludeMultiRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {multiRecord:function(){ var arr=[]; var gr=new GlideRecord('incident'); var user=this.getParameter('sysparm_user'...

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Call Support in Virtual Agent

I want to show the helpdesk number of that location to which the user belongs in the Call Support in Virtual Agent .How can I achieve this.If its not possible to modify the OOB ,what is the other option Thanks

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Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

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Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

I am not able to make list a favorite. pls guide me

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Guided Tour keeps looping for snc_read_only users

Hi All, A guided tour is set to auto launch on the homepage. Whenever the user with snc_read_only loads the page, it keeps popping the guided tour.Even they selected the option to stop opening the tour again, it keeps popping the guided tour. For oth...

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