ServiceNow Community

Issue with g_form.elements.length in UI Action

Hi All,I am using g_form.elements.length in workspace client script UI action. I am trying to bypass all mandatory fields and save data. It is working in regular form view, but not in workspace. Can we bypass all required fields in workspace and save...

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Interactions not redirecting to incident in SOW

As a Service Desk Agent I want the Incident to open automatically after:1. Set Call Type = Incident2. Click 'Save or Submit' button in the interaction.This will allow you not to manually navigate to the created incident. I understand, OOTB that if yo...

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How to create an SC Task page variant in UI Builder to show different views for different user roles

I am working in UI Builder and want to customize the SC Task record page so that it displays two different UI experiences based on the user’s role. I am working in UI Builder and want to customize the SC Task record page so that it displays two diffe...

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Can we use the external content in AI agent using external content connectors?

Hello Everyone, I have a question, can we use the external content in AI agent using external content connectors? I have a ECC for confluence and I want to use the contents from this in my AI agent

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I want to adjust the content of the modal window that can be displayed from the information marker i

Clicking the information button in the catalog item's reference field displays a record form in the default view within a modal window.This record form doesn't appear to be a "form widget."I want to hide the displayed UI actions and related lists, bu...

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How to create auto-generated numbers for a catalog item based on Fiscal Years

Hello all, I have a requirement to create auto-generated numbers for a catalog item based on Fiscal Years.Our fiscal year starts in July. Hence, I want these auto-generated numbers to update on July 1 of each year. So when the numbering starts with...

Question

UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

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How to auto-expand CC and BCC fields by default?

I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.Current BehaviorWhen users click on Email / Compose, the email client opensThe CC and BCC f...

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Resolved! Change Discovery Source for the IH-ETLs in my scoped application

I have created a number of IH-ETLs in my scoped application using a certain Discovery Source. I want to change the Discovery Source to some other already defined in sys_choice table. Is this possible in the same scoped application? I want to reduce m...

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field dotwalked not being shown on list

Hi all,I have an issue where I am unable to view fields that are being dot-walked.To share the details exactly, I am opening asmt_metric_result, dot-walking from the asmt_assessment_instance table.On asmt_assessment_instance, the user can view the in...

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Service now- visual task board

Not able to add the problem to the task- i have added the problem to the favourites but it cant be added to the task board

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creating a feedback task when a customer comments on a knowledge artcle

I have a requirement to generate a feedback task when a customer comments on a knowledge article.I made some configuration changes to enabled the feature in ALL - Knowledge > Administration in the Actionable Feedback prosperities section. I tested a...

Question

What you can do with AI search

I was looking for a way to navigate to a platform record form using the employee portal's search bar.Although I haven't been able to verify this in PDI yet, I enabled AI search in a test environment, and when I entered the value of the number field i...

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Unable to upgrade PDI from Zurich patch 6 to Australia Release Candidate 3

Is anyone else having trouble upgrading PDI from Zurich to Australia ? I tried multiple times and it fails. The email I receive almost instantly says "You recently requested your personal development instance: dev9999x to be upgraded to Australia Rel...

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Flow designer functionality

Hi all,Could you help me with Flow Designer? I have a catalog item where, for the backend , I am creating a flow designer based on the catalog variables . I want to update custom table fields. I started using the update record action. I selected the...

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