ServiceNow Community

Resolved! How to show article name ,when i copy the URL of specific knowledge article from browser

we have Knowledge articles in ServiceNow portal ,when i copy the URL of specific knowledge article from browser URL and pasted the same in teams chat it is giving the generic name like "Knowledge Article - ServiceNow".But it should be name of the art...

Question

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

blog

How to migrate Journal Entries (Work Notes / Comments) from one record to another during data migrat

Hi all,We are currently performing an operational data migration between two ServiceNow instances, and cloning is not an option due to environment restrictions.As part of this activity, we need to transfer journal entries (work notes and additional c...

Question

How to customise the Catalog item page on Now Mobile app

Hello, I'm looking for some pointers on the Now Mobile app. I'm fairly new to Mobile App Builder but have managed to configure it well enough to a certain point. Question...How to edit the cart on the catalog item page? After clicking 'Add to Cart' ...

Question
Mobile
Mobile app configuration
Mobile Studio
Now Mobile

Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues?

Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues? Dear Community Colleagues, Can you foresee any issues, if we are to use 'Priority' instead of 'Severity' in the Security Incident Response Form and r...

Question

Single user unable to create custom list (My Lists) in Workspace

I have several users who have successfully created custom lists (CSM/FSM Configurable Workspace -> Lists -> My Lists -> Add new list), but the process is failing for a single user. When the "broken" user configures the new list (either from "Start wi...

Question

Disk [cmdb_ci_disk] Size bytes is not populated in Computer [cmdb_ci_computer] DNS Domain ,FQDN

Disk [cmdb_ci_disk] Size bytes is not populated in Computer [cmdb_ci_computer] DNS Domain ,Fully qualified domain name is missing while integration between servicenow and JAMF in Test Instance

Question

We have a huge number of catalog items which are Non-conversational. What options do we have ?

We have a huge number of catalog items which are Non-conversational, (90% of them) Questions:1 - What is the consequence of having such huge number of non-conversational items2 - What is alternative to better leverage 'Conversational experience' give...

Question

Lost my PDI credentials. Lost my PDI credentials. When I hit the forgot password the system promts m

I did lost my PDI credentials.When I try to log into my PDI I'n bounced back, so I hit the "lost my password button" problem is that it promts me to choose from a list of telecom providers that hasn't any european companies so I never get the message...

Question

Autodesk Fusion

Hi AllWe have subscriptions for Autodesk Fusion and, as there is no direct Integration for Autodesk, we manually export user data from the Autodesk Portal and do a Load Data of the users who have been assigned to Fusion into the Software Subscription...

Question

Integration using mid server

Hello I am trying to connect ServiceNow with third party. I have created a outbound rest message which uses mid server when I run this it gives me error request not sent to uri - session does not contain certificate. Can someone help me with this.A...

Question

Is there a "data lookup repository" to use as reference data?

I am aware of the Choice Data type and that the choice data use the sys_choice form. However, a recent directive from our Solutions Architects have prevented us from using the Choice Data Type for anything that isn't considered as a "core" field. We ...

Question

How to show RITM number in the response body ?

Hi All, My requirement is 3rd party wants to create RITM in ServiceNow. I have provided them OOB endpoint: https://marriottdev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and JSON as :{'sysparm_id' : '4f9131449f901200d54dd4b4232...

Question

Notifications in the bell icon appear transparent

Hello everyone, After the recent upgrade, the notification popover (the panel that appears when clicking the bell icon in the top-right corner) is transparent, making the text and background difficult to read. Thanks in advance,Marisa

Question

Limitations of using Record Producers in ServiceNow

What is a limitation when using record producers in ServiceNow?Record producers cannot redirect users after record creationRecord producers should not be used to create requested item recordsRecord producers cannot be used for tables in the same scop...

Question