ServiceNow Community

Are there conditions to reschedule (or retarget) a release? If so, what are they?

Are there conditions to reschedule (or retarget) a release? If so, what are they?I am doing testing in the development environment and have created new releases. When i attempt to reschedule the release there are a multitude of cases where the releas...

Question

Best solution for delivery process in FSM

Hi,I need to define a technical solution for the process of delivering assets from the warehouse to the point of sale (location), including order preparation, DDT generation, tracking and handling. The aim is to minimise customisation and make the mo...

Question

Automated Scripted Factors

Is it possible to take yes/no variable fields or checkbox variable fields and turn them into numbers for scripted factors? If so, anyone have a sample script to try out?

Question

How to find works done under a assignment group for Incident

I wanted to know how to get the information of works done under a assignment group in Incident. If there are reassignment, I wanted to Specific each assignment groups and the works that were done under each assignment group. Kindly let me know if we ...

Question

SAP FI and servicenow integration document

Hi Community,I need to learn more about SAP FI and ServiceNow integration. Could you please send me the document or implementation link to know more about this integration.ThanksPriyanka

Question

Remove the section in service operations workspace

I need to remove the section(cause) in the incident form in SOW, I have done configure form layout and form builder. it's done but it is still showing in the incident form, I don 't know how it is showing even after removing completely, can you guys ...

Question

Tags in HR workspace landing page

Hi Team, Below tags (red/yellow/Green ) in HR workspace can be configured or its within UI builder?I need to add new tag as recently updated.

Question

wait for condition in flow designer always Cancelled

Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...

Question

Record Producer - UI Confusion

Record Producer redirects to form — record created only after clicking Update? Question:Hi everyone,I’m working with a Record Producer in ServiceNow to create records in a custom "Leave Request" table.Here is what I am observing:When I submit the Re...

Question

Resolved! Can you reorder steps within an action in Flow Designer?

Hello all, I am unable to reorder the steps in my custom action in flow designer. I see it is very easy to do in flows and subflows, but I don't have the option to 'move' a step up or down in the action like I can with flows and subflows. I'm taking ...

Question
Integrations

Email Client Template Attachments

What is the process to send an email with attachments using Email Client Templates, ensuring that the attachments are visible while composing the email?The attachments are configured in the Email Client Template so that when the template is selected ...

Question

Username or Password invalid

Hi Community, We provisioned access for a user approximately one month ago and shared the login credentials at that time. The user was able to log in successfully initially. However, they are now unable to log in and are receiving an “Invalid usernam...

Question

Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

How to Hide right side panel Icons for Interaction record in SOW.

In Sow there is a right side panel icons.We can hide them from 'SOW - Sidebar tabs top' we can go to settings from there and write a condition to hide them.By going here we can hide.But can some one suggest me is it recommended to directly edit this ...

Question

Weekly report from Thursday to Wednesday

I have a requirement for weekly reporting on Security Incidents which were closed from Last Thursday to This Week's Wednesday. I am using Trend but it doesn't seem to be working correctly for week.

Question