ServiceNow Community

Override “New” button behavior in CSM/FSM Workspace list Under the(Onboarding and Deployment Tables)

I want to change the behavior of the "New" button on an Opportunity listinside CSM/FSM Configurable Workspace so that instead of opening the defaultrecord creation form, it opens a custom Interceptor workspace page like this below i attachedNot this ...

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Viewing Vulnerable Item related exception questionnaire

When a Remediator requests an exception for a Vulnerable Item, we can force the Remediator to complete a questionnaire.In such a scenario, how and where can I view a Vulnerable Item's related questionnaire please?

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Resolved! How to change Now Assist Virtual Agent Icon?

Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....

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Actual Model Maximum Token Limit

Can I view the actual usage of Request token amount, Response token amount, and Buffer token amount?I want to estimate token usage. I want to conduct tests in the development environment and base the estimate on the test results. Regarding Response T...

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Resolved! Is build agent is still open in pdis ?

Is build agent is still open in pdis if not can we use now learning to experiment it ?

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Demo data not visible in Shopping Hub portal after installing S2P plugins

Hi everyone,I’m currently learning the Source-to-Pay (S2P) – Shopping Hub module in ServiceNow.I have: Installed all the plugins mentioned in the official documentationLoaded the demo data successfullyVerified that the demo data exists in the backend...

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Recording Public Cloud dependencies of SAAS instances

So I'm probably not the only person who has been asked this question today:Why don't we have the dependencies of our various SAAS providers on AWS recorded in the CMDB? Aside from the debate about whether we should or not, I know I'm likely to have t...

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Disposal order

When I am updating the disposal order formThen I should only be able to select the stockroom that I am managingANDI should be able to select the disposal vendorANDI should be able to assign the disposal order to myself or another member of the HAM te...

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Resolved! Integration: How to inbound integrate Servicenow with third party WAF tool

Hi All,I need to know what all data/information I need to have beforehand in integrating third party waf tool with servicenow, and how to implement the integration. Any help is appreciated.Thanks

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HR Onboarding - Understanding Pre-Hire and New-Hire Roles

Disclaimer: "All views expressed in this post are my own and reflect my understanding of the ServiceNow HR Onboarding application." With Zurich Release ServiceNow HR onboarding uses two distinct roles to manage the onboarding experience: the pre-hi...

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ServiceNow AI Gateway: Securing the Next Phase of Enterprise AI

Enterprise AI Agents are maturing. AI Agents are no longer confined to a single application or platform. They are discovering tools, invoking MCP servers, and executing actions across environments. This development is often occurring faster than gove...

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Risk Management

How to retire the knowledge article when template is removed

Hello, There is one article which is created with 'how to' template. Later On, that template is removed from that knowledge Base. I want to retire the article but it is not allowing me. It is throwing ' Selected article is not configured for this kno...

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Change colors in widgets of the employee center portal

Hi,Does anyone know how to change the icons and font color of the Homepage Search widget, as well as the shadows that appear in the Task widget?I've noticed that these elements have a specific color in the Employee Center portal. I've already made ad...

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Zurich - URL Content display incorrect/extraneous glyph

When a user is viewing any URL Content on a ServiceNow portal, they see two glyphs of a bullet point and an arrowhead preceding the link content.so what changes need to do for removing of bullet points.

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"No results found" in resource filter in dispatcher workspace

Hi Community,I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

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