ServiceNow Community

Content tree component search filter option

Does anyone know if the Content Tree component has a built in search feature or do I need to add a separate input component? The information on Horizon makes it look like its built-in.

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ACL not working Properly

I have created 3 read ACLs :1. Table level (none)2. Field level ( * ) 3. For category field specific I have given access to lab.admin role But while I am Impersonating the user with lab.admin role , I am not able to see Category field data ... Remai...

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I would like to completely delete my sericenow account, how?

I would like to completely delete my servicenow account. Meaning: I do not want to have an account at any location anywhere at servicenow. I was unable to find this information, all I see is how to delete a developer account etc. I signed up from thi...

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CSA Exam

Any Csa Exam vouchers available in India in 2026?or any sponsorships?

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How can we configure AI Search to Redirect Software Name Results to a Static Catalog Item

How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?

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AI Agent を設計するとき、やってしまいがちな6つのこと

はじめに ServiceNow の AI Agent は、設定画面を開けばすぐに動き始めます。 Role を書いて、Instructions を書いて、ツールをアサインすれば、会話が始まる。「思ったより簡単だな」と感じる瞬間が、実は落とし穴の入り口です。動くことと、正しく設計されていることは別の話です。本番稼働後に「なぜかツールを呼ばない」「ループが止まらない」「Assistの消費が想定の3倍だった」という状況は、最初の設計の判断ミスから始まっていることがほとんどです。 AI Agen...

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Incident record producer map assignment group

Hi community What is the best way to map incidents assignment groups from a record producer that will make sure all incidents have assignment groups Thanks in advance

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Cannot edit script ChangeSuccessScoreUtils which is designed to customize

Hi,We have enabled Change Success Score feature for assignment groups and noticed that the interactive filter to show based on the assignment group is not working so I would like to overridesn_chg_score.ChangeSuccessScoreUtils method getDashboardURL ...

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ITSM Pro Change Success Score Dashboard issue

Hi,Assignment Group interactive filter is not filtering based on the assignment selected in the Change Success Score Dashboard. I would like to be able to edit sn_chg_score.ChangeSuccessScoreUtils script include and override method getDashboardURL to...

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Understanding invoke_from_ai ACL in ServiceNow: AI Agent Flow Security Explained

Security · Access Control · Agentic AI Understanding invoke_from_ai ACL in ServiceNow The invoke_from_ai ACL operation type controls whether a user has permission to invoke specific flows or flow actions via AI Agent, Now Assist, or Agent Tools....

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Self-Learned Certification Cost Me RiseUp Opportunity – Any Suggestions?

Hi everyone,I’m looking for some guidance from the ServiceNow community.I was recently selected for the RiseUp with ServiceNow program, but my offer was rescinded because I hold an active mainline certification. I completely respect the eligibility c...

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Multi Select field should be report in a such way that each option selected is reported separately

@Adam Stout , I followed the solution you provided using Performance Analytics, as it was recommended not to use a custom table.Step 1: I created an Indicator Source on the Legal Request table, since we have a record producer on this table.The facts ...

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Live Course:

Would AI be used in some of these live courses in the future?

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User Field Empty SSO Software Subscription– Could This Be Due to Incomplete Entra ID Ingestion?

Hi everyone,We’re seeing an issue in SAM Pro where some User fields in software subscription records are empty, even though users exist in sys_user.Setup:Using SSO Integration Profile to bring in users from Microsoft Entra ID (Azure AD).Users are mat...

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how to add checklist template / checklist items for each phase in the project

Hi,I want to apply checklist templates automatically for each project phase in PPM/SPM (Initiation, Planning, Execution, Closure). Is there an OOB way to do this (via Project Templates), or do I need automation (Flow Designer / Business Rule)?Also, I...

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