Hi everyone,
I have an query. I've been trying to figure out from 2 days but couldn't able to(may be because I'm new to SNOW). In the attached screen for the search results which are tagged as Knowledge doesn't have Category while there's category for all others.
How to find this screen:
- Go to CSM/FSM Configurable Workspace > Interactions > My Interaction.
- Open any interaction.
- Search anything in the Recommendation Panel present on the right side of the screen.
I have already checked the category is present for the shown result in kb_knowledge table.
Kindly help.
