ServiceNow Community

Email notification firing multiple times when updating Multi-Row Variable Set (MRVS) in RITM

Hi everyone,I’m facing an issue with a Catalog Item in Employee Center. I have a form where users can schedule sessions and add participants using a Multi-Row Variable Set (MRVS).The Workflow: When the form is initially submitted, an email is sent to...

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Relationship Hierarchy between Business App and File System/Storage File Share/AWS S3 Endpoint

Hi Community,I’m trying to understand whether ServiceNow OOTB CMDB relationships allow us to derive a hierarchy between Business Applications and File System / Storage File Share / AWS S3 Endpoint records, either directly or indirectly, without creat...

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How to show mandatory fields on the pop-up when we clicked on UI Action?

In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as ...

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Looking for Guidance on Structuring Data Sensitivity Attributes in EA

Hi everyone — we’re looking for some guidance on how best to model a growing set of data‑sensitivity classifications within the Enterprise Architecture (EA) application.Our risk partners require application owners to certify whether their application...

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Join the 2026 Knowledge Management Research Panel

Participate in our Knowledge Management Research Program Hello Knowledge Management Community! We’re building a new roster of Knowledge Managers, admins, authors, and practitioners who want to help shape the future of the Knowledge Managem...

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Resolved! Data Manager policy type "Delete related CMDB Entry"?

I am trying to figure out how to use the Data policy Delete related CMDB Entry.The documentation is not helping and the latest slides from ServiceNow does not help either. Does anyone have a step by step explanation (especially what options are for ...

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How to block catalog submission if portal attachment CSV is invalid?

Hi all,I’m working on a catalog item (Service Portal) that requires users to upload a .csv file using the default portal attachment.I need to:Prevent submission if the attached file is not a .csv or is missing required headers (like batch_ref, origin...

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Discovery issues for windows server

For a specific IP that belongs to Windows server i enabled the Servicenow discovery. But In the CMDB CI table It created 4 CI records are created with 4 different classes i,e. VMware Network Adapter, Website, Website, Vmware virtual Machines instance...

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Resolved! New Tab in CMDB Workspace

Hi,I need to add a new tab in the CMDB Workspace as shown in the below screenshot Any documentation or example will be much appreciated. Thanks in advanced.

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Router Discovery vs IPAM-driven subnet population

Hello All, I am looking for perspectives from the community on Router Discovery vs IPAM-driven subnet population.If an enterprise already has authoritative IPAM (e.g., Infoblox) and imports subnets via the Infoblox Service Graph Connector, what are t...

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Resolved! add "preview this record" to location on incident record

How do I add the "Preview this record" on the Incident record. It works great for other places in the Incident record, but doesn't show up for Location. The location and name are both fields showing info from the location table, so attaching it to ...

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Resolved! Prevent Delegate From Approving Their Own Requests

We recently had a situation which we would like to try to prevent going forward, and are not sure the best way of preventing it. Many times, a manager will designate someone under them as their delegate (for approvals) while they are out-of-the-offi...

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How to switch back to legacy Reports Module in Zurich?

Hi there, Since the Reports module is no longer available in Zurich, can it be brought back by any means? regards

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Reports

Understanding the data/input object in Service Portal widgets

I feel like I get to teach this ServiceNow concept at least once a month and so it’s about time that I write it all out! Hi everyone, I’m Earl, one of your developer advocates here at ServiceNow, and today we’ll explore the dance between the server...

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Creating KB Articles from OneNote Entries

Hi all, We are looking for the best solution/options for creating KB articles from OneNote entries without doing it manually. This group has hundreds of OneNote entries that need to be added as KB articles. The only option we have for export from O...

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