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How do you remove past data collected to a certain point in time within PA?

I see below options in the indicator. But would like to know the exact job that does this removal process. Also would like to understand difference between Periods to keep scores and Periods to keep snapshots? Does both refer to the number of days? E...

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PA DASHBOARD

how to create a filter condition in PA dashboard -- Filtering must be on a global level - A user should be able to select a name and see all associated Assignement Groups Associated with them and metrics adjusted where they are at a minimum of four l...

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dynamic Inbound action trigger condition

Hi, I am currently working on integrating SN with email. In this case, I have a group call HR with their group email, I want to make an inbound action to create a custom HRcase record but I am stuck at the action trigger. I want the action to run whe...

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Change Management

what can be the maximum limit count for configuring change approval definition and for change approval policies ?

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Change Management

Business Application Certification Quarterly getting assigned to Inactive Users.

CMDB tasks are being assigned to inactive users.I have reviewed the Reference qualifier for Assigned To , filter is there for active = true. Is there any other way to check in CMDB Task?

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how to enable syntax highlighting and script formatting in servicenow

When I open any script-related page in ServiceNow—such as Script Includes, Client Scripts, or Business Rules—the code appears only in black and white, and the Format Code button does not work. The script fields display as all grey text, and toggling ...

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How to request catalog items in Now Assist in Virtual Agent

As of Washington GA: With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whether they're on Portal or an integrated messaging ap...

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How do I create a List report that counts number of PTASKs for Problem Records

I want to create a list report that will provide a count of PTASKS for each problem record. How do I create a filter that will provide the count of PTASKS for each problem record. I tried to create a report of all PTASKS grouped by problem record, ...

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Issue with dropdown texts in g_modal.showFields in Zurich version

I have a client-side UI Action script that converts the sys_class_name of a record when a user clicks the button. The modal displays a dropdown with three tables. When a user selects a table and clicks the "Convert Case" button, the sys_class_name of...

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Dashboard is not visible in the homscren of servicenow

Hi Team , I have created the dashboards but the dashboard are not visible in the home screen of the service now , Can you guide me how to do the setting that it will visible in the home screen of the servicenow or self service view . Thanks and Re...

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Resolved! Conditional Reference Qualifiers

Afternoon everyone. Looking for a bit of help - I'm creating a new catalog item. We have a mandate that will only let our 'regular users' (i.e., not IT staff) managers have to request access for their staff for certain items, which I've achieved by ...

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Multi Currency in SPM

We are currently implementing SPM, and we have come across an issue where I need some help.We use EURO for our organisation's currency and to track expenses. We have demand management in multi-currency format where the financial baselines are seen in...

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Financial Management

AI エージェントを使用してインシデントから重要なトピックを抽出 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。前回の投稿では、インシデントレコード内の主要なトピックを特定し、レポート用に保存するカスタム Now Assist スキルを構築しました。それはうまくいきましたが、生成 AI の機能をさらに調べていくと、別の疑問が生じます。 Now Assist の代わりに AI エージェントを使用して同じことを行うことはできるのでしょうか? 確認してみましょう。達成した...

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Resolved! ServiceNow Upgrade Guide-Yokohoma & Zurich

Experts,Anyone can suggest if there is any Generic ServiceNow upgrade guide available to be refereed and followed for best practice. Thanks,Sam

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Now Assist を使用してインシデントから重要なトピックを抽出 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。最近、あるお客様から、インシデント管理用の一種の「ホットトピック」レポートを作成する方法を尋ねられました。ソリューションに入る前に、次の要件を明確にしておきましょう。インシデントが作成されると、ServiceNow は [簡単な説明] フィールドと [説明] フィールドを分析し、ユーザーが報告している主要なトピックを特定したいと考えています。これらの問題点は、...

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