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watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The Community Week Agenda Breakdown! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by laurentapia #BuildWith is BACK! Here's your first look #BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith... Read More Posted by jordancbaron Our first Community Week! Here's what you need to know! So... it's your first Community Week? Ours too! A Cele... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: ITOM AIOPs Office Hours Hosted by Lolita Honkpo 4 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Transforming Workplace Operations: Unlocking Lease Intelligence with LeaseCore Hosted by Lolita Honkpo 4 Nov, 2025 09:00 AM PST Event Details Online Live on ServiceNow: Champion Your Upgrade to the Zurich release Hosted by Lolita Honkpo 4 Nov, 2025 09:00 AM PST Event Details Online November Speed Networking! (EMEA-friendly time) Hosted by Anisa Chaudry 4 Nov, 2025 09:00 AM PST Event Details Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 4 Nov, 2025 10:00 AM PST Event Details Online Live on ServiceNow: Office Hours - ServiceNow Impact Hosted by Lolita Honkpo 4 Nov, 2025 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Filter A LookUp SelectBox by a Single Line Text

Hi Guys I have tried a few things but I seem to be getting nowhere.I simply want to filter this LookUp SelectBox (Subcategory) dependant value in the sys_choice table by the Single Line Text field (Category Label)Bit of context: I was having a nightm...

  • Question

License Consumption

Hello everyone, We have an application developed via App Engine Studio and it contains a table extended from Task (to handle group approvals). The requirement is to allow all internal employees to view all the data which is consuming the Business Sta...

  • Question

OOTB list_edit operation in ACL became sys_id

Hi Everyone, we have this issue regarding the list_edit operation in ACL became sys_id.In this ootb ACL (7742764c535713003066664906dc340d) in HR Case (sn_hr_core_case) table, when I open it in my PDI, it looks like this:When I open it using the compa...

  • Question

Guidance on Virtual Agent type (NLP vs LLM) for new implementation with Now Assist

The client has never used Virtual Agent in their instance before. They are now planning to start using it and have also purchased the Now Assist license. In this scenario, should I develop an NLP-based Virtual Agent or an LLM-based Virtual Agent? Cur...

  • Question
  • Natural Language Understanding (NLU)
  • Virtual Agent

Calculated True/False Flag in a Reporting Function Field

Calculated True/False Flag in a Reporting Function Field   Ever had a situation where thousands of records had many string variables mixed across numerous fields? Some of these are meaningful, and others less so. The thought was to use the report’s f...

  • blog

SLA Not Attaching for HR Case Created via Record Producer

Hi Team I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA condi...

  • Question

Workday HR Spoke – OAuth 2.0 (refresh token) setup

Hi Community,I’m setting up the Workday HR Spoke in ServiceNow and need help with configuring OAuth 2.0 using a refresh token.Here’s what I have from Workday:Workday REST API EndpointToken EndpointAuthorization EndpointClient IDClient SecretRefresh T...

  • Question

First forum post

Hello all, Making my first forum post as I see so many others already have. I'm excited about the ServiceNow learning platform and using this to level up my career. I'm part of the project team for my company as we look to move to ServiceNow next yea...

  • Question

Need to create Tag based Service-mapping

Hello all, I have been given 10 key and values, to map them to a Service instance (cmdb_ci_service_auto)But When I open the service and click on choose method, and selected "Tags", then we will be getting two options, one is to directly give Key and ...

  • Question

Overview of all my Articles

Below you will find a list of all my articles & blog posts written here on the ServiceNow Community.If you want to get notified when new articles will be available, you can bookmark this page.New entries will be marked with a      Development DevBa...

  • Article

Resolved! Now Assist in Virtual Agent

I am trying to create a Custom Greetings & Setup. It is a new Chat Experience for our new portal. I want to configure Now Assist - Greeting topic as custom greeting. But I am unable to tag the topic. How should I tag LLM topics to chat experience?  

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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