ServiceNow Community

Opened by is empty on sctask using worklow

I know when flow designer is used this can be checked/configured by clicking the ellipses in the top right of the window, select properties, and look at the Run As field. But in this case, the problem is happening with catalog items that have not b...

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How are Assists counted?

We just implemented NowAssist. My question is how are assists counted within a conversation? If someone asks 12 questions in one chat session, is that one assist or 12?

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On classification script

Hi GentsI hope for all reading users a great 2026! I post this mine in order to have a quick help on the feature called "On classification script" (https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/discovery/referenc...

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@mentions through API

Hi, I have the @mentions notification enabled on my instance and can properly use the mentions on tickets if done manually . However we have some automations in place raising tickets from eg monitoring tools. the requirement is to have the @mentions...

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Resolved! Send Email Notification to all approver listed in RITM, when the RITM approved for the specific item

Good Afternoon from PakistanGuys, I need your help, I have a requirement to send the approval email notification to all approvers listed in the RITM, when the approver approve the RITM, with the information of Requested forCan anyone please guide me ...

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Resolved! Reference Qual Filter not working for non-admin users querying custom table

Hey all, On one of our catalog items, I have a list collector variable that uses the follow reference qual filter which uses a script include to only display records in the u_sjp_partner_practices table where the user selected from the user variable ...

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Resolved! ACL

How does ServiceNow evaluate access when both table level and field level ACLs are defined and what happens if a user passes one ACL but fails the other?

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Resolved! my instance not showing Application Navigator,Content frame, Banner fame

Hi ServiceNow Community,I am currently using a Personal Developer Instance (PDI) in ServiceNow, and the interface has changed to the Next Experience UI. I no longer see the familiar sections like Application Navigator, Content Frame, and Banner Pane....

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[GF#5] PDI in Offline state: Resolving Error 502

This is not a question. The PDI is currently in an offline state. Resolving the 502 error. This is not a question. The PDI is currently in an offline state. Resolving the 502 error.This is Ezra. He was happily building a new app in his PDI when a 502...

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We have a BR removes inactive group manager with a new one, what is the new group manager Variable?

Hello all, We have a notification that fires on the BR created event below. The notification has the group and the old manager removed, I am trying to find the variable that shows the new manager this BR replaced. We want one notification that says...

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Regarding change reqest view

Hi Team,can we remove the yellow highlighted feilds on the change view. Thank you

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greyout choice option on a variable

on an order guide (new hire) i have a catalog item that has a choice variable with 2 options, when that catalog item is being used in the order guide i need one of those choices to be greyed out. How can i archieve that?

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Resolved! Show percentage in data label

Dear community, I'm using the Incident SLA table to track SLA performance. I have a Stacked Column chart grouped by "Has breached" and trended by month.I want to show the percentage on each bar segment (e.g., 90% False / 10% True) instead of the raw ...

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Error creating a quick incident from an alert in the service operations workspace

Hi everyone From the Service Workspace Operation Express List, when I create a quick incident from an alert, although the incident is generated, when I try to modify it from the Details tab, I get the error "Data fetching exception. Contact your syst...

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Resolved! Workflow Source Request: Assignment group?

Where is the Assignment Group for Source Requests determined / configured?I can see that:the catalog item does reference the "Standard Hardware Asset Request" (comes with HAM Pro)that the flow waits for the RITM Sourced state to change to truethat th...

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