Dashboards Simple List: How to combine group by sections

I created a dashboard with a simple list view widget. It is currently grouped by on specific field on a form. The group by split it into three sections, yes, no, or empty as the answer for the field. I want to combine the no and empty fields. Is ther...

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Hide comments on KB Articles that are in a specific Knowledge base

Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...

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PDI ServiceDesk app issue: This application ID already exists

I have recently signed up for a ServiceNow developer account and requested an instance. However when I try to add the only app I have available (the ServiceDesk), no matter what I choose for an application ID it says the ID already exists. I found a ...

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Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Service Mapping Implementation Task

Hi All, I was doing now learning Implementation simulator task and I was struck at one of a module called 'Create New Connection Section to JBoss WildFly Module'I had done all the required steps, still facing an error as there in the attached screen ...

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• Service Mapping

Incident Record view is working in Native UI but not in Portal

Hi All, We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Defa...

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Live on ServiceNow: Hardware Asset Management Office Hours

  Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to tro...

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How do I add a filter condition in a report of dashboard for the end user

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Live on ServiceNow: SPM Resource Management Workspace - Resource Management Roadmap & Office Hours

  Join us for a four-part series on SPM’s new Resource Management Workspace. These sessions will provide participants with in-depth knowledge of how to implement and obtain real-world outcomes from RMW. Gain a foundational understanding of RMW terms...

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Is it possible to revert the changes done by a flow?

Hi, One of our clients uses Flows to generate demand tasks and based on their completion, the Demand stage progresses. One of the end users has updated some of these demand tasks to Closed Skipped by mistake and this updated the parent Demand incorre...

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CSM portal View

Hi ,  I want to restrict a catalog item in CSM to be visible for one customer only. Other customers should not see it, but internal users and admins can see it. Created a user criteria with the name and company inside directly under 'Available for' i...

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Duplicate rows in Database view

Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...

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Attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.

Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment.  ...

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Ouath2 configuration for HorizonGPT without redirect URL

HorizonGPT want to read serviceNow data and they dont have basi auth option, so I am trying to configure Oauth2 but without redirect url, so please let me know the steps

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