ServiceNow Community

Which role is required to submit the catalog items through customer portal and view the incidents

Hi Community, Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar Thanks,Tulasi.

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How to hide options on PAR Dashboard

I want to hide the "Create new" and "Duplicate" options on PAR Dashboard.Is it possible to set this in properties or something?

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Resolved! How to handle RPA / Bots in CSDM

Hello fellow CSDM navigators, In my organization, several business units leverage RPA processes or "Bots" to automate manual processes. Today some are represented by a Business Application record and others have been relegated as "Components" (not SD...

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Template Not Applied in Security Incident Response Workspace

Hi all, I'm currently facing an issue in my implementation regarding templates, whether on sn_si_incidents or sn_si_tasks. In the old UI, the user's have no problem applying the templates, however in the workspace, they are getting a message: Templat...

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Security Incident Response

Change Emergency - Flow designer flow is throwing error

I have created a flow for Change Authorize Step. Its a clone of OOB flow, we have changed just the policy. Flow is working a expected. But , I see some errors in the flow engine context. I don't see any issues in my flow. Please help me identify this...

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Adding work notes to Post Incident report

Hello!Trying to modify the ootb Post-Incident report, that can be exported as PDF, post MIM resolution. Created a new UI page. Followed the guide below to attach it, but not visible. I don't need a feature to add new work notes in PIR part, just that...

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How to add import log when duplicate coalesce field

If an import finds a target table record with the same values for all joined fields as a staging table record, I would like to output a message in the import log.Is this possible?

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ECMAScript 2021 (ES12) mode in individual script… there's an undocumented catch you need be aware of

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, It's hard to have missed it, the greater part of Xanadu related content by people is ECMAScript 2021 (ES12) mode in individual script and with that also for ...

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Change Implement - Flow Designer Flow is throwing error

I have created a flow for Change Implement Step. Once change is moved to Implement state, I have to create two change tasks as OOB. Once tasks are completed, we should wait for close code to set. Based on Close Code, I have to change the state to Clo...

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SAP Create Requisition Usage in Flow Designer

SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...

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Unable to proceed in course further, due to filter not working in lab instance

I am currently doing the associate system administrator, course in service now and facing an issue with one of the tasks. A filter is not working properly due to which I am unable to complete the task and since most of the task interconnected, I am u...

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Updated work notes from the old value to the new value.

Hi @Ankur Bawiskar, I saw your earlier response in the community about updating work notes. I tried that method, and it successfully updates a single variable. However, I need to update multiple variables at once. For example, if there are 10 to 15 v...

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Custom HTML attributes in UI framework

Hi everyone, I'm trying to embed a Qlik visualization in a custom UI framework component but I am encountering some issues when trying to add custom HTML attributes to the view function. Iframes are an alternative way of embedding Qlik visualizations...

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Change the label of the Post button

I want to change the label of the Post button at the bottom of the Work notes journal field. Where can I set it?

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Major incident email content recommendation | Persona as an input for Gen AI email templates

Role required: sn_comm_management.comm_plan_admin or adminEach MIM communication plan has the following default persona types associated with them : Ad hoc AIEnd user AIBusiness user AITechnical AI When the LLM is called, these persona types are use...

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