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Unable to complete Task 02: Approve requests (ITSM) Zurich

I am working on Task 2 in IT Service Management (ITSM) Fundamentals Simulator (Zurich) and I am stuck at this point: Now that the record has been approved at the request level, we need to approve it at the requested item level.As Matthew Smith, open ...

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pm_project - create from template button

Dear SPM Experts,We are using projects (pm_project) and have put an ACL which allows write operation to project only if the user is in the project manager (project_manager) or project owner (assigned_to) or admin (project_admins custom field). When p...

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M2M Slushbucket (sys_m2m_template) not loading left side records for KB articles

I am working on a custom UI Action to add Knowledge Articles to a Change Request using an M2M table (task_rel_kb). in service operations workspace. I am attaching screenshots for reference, on the change request table for the related knowledge relate...

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Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

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Change Management

Unexpected Behavior: Catalog Variable Showing Another User’s Phone Number

I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...

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Jamf → CMDB Disk Mapping: Manufacturer Empty, Model ID Duplicated

Hi Experts, We are integrating Jamf data into cmdb_ci_disk using the Service Graph Connector. During ETL, we split disk_model_info into manufacturer, model, and sys_ids via a custom script operation (order 3500, after Cleanse Hardware Model). CMDB ta...

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How to keep connect alive until the final API

Hi Community,We are doing REST API integration with BeyondTrust, and I need to call multiple APIs, as shown in the screenshot, in order.First, we need to call the Login API, next getaccount, and the remaining APIs. For login, it's successful, and the...

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Prevent user to reject approval from SOW

Hello All, There is a requirement to prevent user to reject approval from related list without putting the comment of rejection in native ui and SOW both.So in native ui i created oncelledit client script to add one popup to put comment when someone ...

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AI Search in ESC

In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...

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Challenges fitting CWM, SPW, and EAP together after Agile 2.0 deprecation

In our organization we are currently using Agile Development 2.0. Given the deprecation notice, we are evaluating CWM, SPW, and EAP. Our Agile 2.0 teams can be progressively migrated to CWM, while at the same time we implement SPW and adopt the Digit...

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ServiceNow Knowledge 2026 概要と見どころ解説！

皆さん、こんにちは。ServiceNow CSMの家子です。本日は、ServiceNow最大級のイベント、「ServiceNow Knowledge 2026」について、ご紹介します Knowledge 2026 は、2026年5月5日〜7日にラスベガスで開催される、ServiceNow 最大級のグローバルイベントです。世界中のユーザー、パートナー、開発者が集い、ServiceNow のビジョンやプロダクトの進化、実際の活用事例に触れることができる貴重な機会となっています！本記...

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Assistant provider as Genesys

Dear all,I am trying to test Voice agent integration and plan to evaluate what this Genesys can do.It seems to be a real nightmare to get a simple trial access to the platform and use the Voice agent part as a simple phone call we can reach for assis...

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VR (Zurich) Remediation Task Rules with “Created < daysAgo(30)” stop working over time — looking for

Hi everyone,We’re running ServiceNow Vulnerability Response (VR) on Zurich and are facing a recurring issue with Remediation Task Rules that include a time-based condition, such as:Created < javascript&colon;gs.daysAgo(30)Background / GoalOur intenti...

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Resolved! 📘 Show Info Message When SLA Is Outside Business Hours

In some scenarios, SLAs are configured with business schedules, meaning the SLA timer should run only during business hours. When a user updates a record outside the defined schedule, the SLA is paused — but users may not know why the timer is not ru...

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New Button for Goals in SPW workspace

Hi All,I'm seeing new button in Goals list in SPW workspace, clicking on it will create a new goal. All the lists like strategic plans, strategic priorities have new button. I could not find them in declarative actions, if I need to edit the new butt...

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