ServiceNow Community

Updated Our Intranet URL - Need to Search for Links that need to be updated

Our company is updating our Intranet and SharePoint URLs. Is there any way to search all knowledge articles that may reference the old URL?

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Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

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Welcome me SysAdmin Commnity

It's feels great to be here. I have been into ServiceNow since half a decade specialized in ITOM, awaiting to explore the ServiceNow world more while i transition myself as a Product Owner.

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Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

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Add more column details under My task on resolve portal

Hi,I am trying to add more column details such as Exercise Name,Description,Goals & Objectivesfor recovery event record under my approvals on resolve portal .IN screenshot , you can see only Name , description,opened by & task type. I want to add mor...

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ServiceNow Exchange: Platform Academy - Guided Upgrade Console

Platform upgrades are a critical lever for staying current, secure, and innovation-ready, but upgrade friction costs organizations weeks of productivity per cycle. The Guided Upgrade Console consolidates upgrade planning, testing, and remediation in...

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Can I add a Roll back context record to track what my script has updated

By OOB Service Now provides Rollback Context, for the fix script are other. My question is can we add the Rollback Context to manually track the changes. For Example - I have a fixscript and if run the script by click of the Run Fix Script Button it ...

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ServiceNow Exchange: Process Mining Office Hours

Process Mining experts, novices, and enthusiasts, this monthly opportunity is for you! Join this open forum to ask questions and get answers from ServiceNow as you start your process mining adventure. Live attendance encouraged! ServiceNow Excha...

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ServiceNow Exchange | CRM AI Academy: Voice Agents - From Intent to Real-time Resolution

Discover CRM AI Academy, our recurring webinar series designed to help you unlock the full potential of ServiceNow's Now Assist for Customer Service Management (CSM). Each session delivers practical guidance on implementation best practices, configu...

Event

Searching for HR case results in HR Case form displaying instead of showing HR case ticket in portal

Currently, whenever someone attempts to search for an HR case that they created in the Employee Center, it shows the default ServiceNow HR Case form view instead of displaying the ticket in the portal.I think there is supposed to be a setting for dis...

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SuSe Security (former NeuVector) Integration to Vulnerability Response?

we're using NeuVector for Container/Pod Scanning for Vulnerabilities. Is there an OOTB Box Integration available? If not, has anybody already integrated it? (Enterprise Integration | SUSE® Security 5.4)

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Dashboards using cached information even when editing

We are finding that dashboards are not refreshing at all after editing them. Changing a widget and then saving the dashboard and exiting the editor does not refresh. A good example is changing 2 widgets, when you save it asks to save to dashboard o...

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How run the Fix Scripts from the Flowdesigner

Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...

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Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?

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Now Assist Skill Kit –Detect Negative Survey Sentiment and automate the response

Introduction to Now Assist Skill Kit (NASK) Now Assist can do amazing things right out of the box (fig1). Now Assist is unique because it can combine the power of Generative AI with the automation on the platform. For example, using Now Assist an...

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