ServiceNow Community

GlideImportSetLoader and GlideImportSetTransformer in ServiceNow

In complex ServiceNow implementations, bulk data loads from external sources are a common requirement — whether for configuration data, CMDB population, or integrations. Generally, we use UI buttons to load and transform the data into the ServiceNow ...

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URL from Arguments Throwing Security Error but User has Write Access to Referenced Table

I created the following link for a URL from Arguments in filter navigator:/now/nav/ui/classic/params/target/u_reaa_list.do%3Fsysparm_query%3DGROUPBYu_sqt_id%26sysparm_first_row%3D1%26sysparm_view%3D It works for admins. The user has write permission ...

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How to Enable "Create Knowledge" UI Action in CSM Configurable Workspace?

Hi Community, I am working on ServiceNow CSM Configurable Workspace and want to enable the "Create Knowledge" UI Action button for cases.Here’s what I have done so far:Navigated to System Definition > UI Actions.Filtered for the table: sn_customerser...

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Integrate voice input for virtual agent

Hi everyone,I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel. However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP /...

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Document Intelligence Auto-Extraction Not Triggering on Attachment Upload

Hello, I have created a Document Intelligence use case for demo purposes. However, I am facing an issue where the fields are not auto-populating after attaching the document.Currently, the extracted values are populated only when I manually open the ...

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Deactivate Product Theme in Agile 2.0

In '26, our team will start managing our work using Agile 2.0 with sprints. I'm trying to prepare by setting up our products, teams, sprints, releases, etc. We have a lot of Products and Themes that were used during our implementation last year. Som...

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Agile Development

Best way to cleanup inactive Catalog items and its associated records.

We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...

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How can we remove a bundle of items which was an Order Guide, when ordering it?

I need a list of options to remove the bundle of items which was added to the cart via Order Guide. Base Service Dependency Some catalog items rely on a mandatory underlying service or subscription. This base service must always be charged once per u...

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How to create break glass acoount and enforce mfa for break glass accounts

Hello Everyone,I want to create a break glass account and enforce mfa.i know from Yokohama release onwards mfa is enforced.as break glass accounts will login using local logins i want to enforce mfa for them.How i should achieve that also what all pr...

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In Employee portal once i click on Reopen button a popup with additional comments should appear

Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...

Question

Access Denied to AI Agent Studio after upgrading 'sn_aia' plugin

Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...

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“Submit canceled due to a script error - Please contact your system administrator”

When agent is trying to close the incident ticket after resolved, following error shows.Has anyone come across this behavior before?I’d appreciate any insights into what typically causes this error during the closure process—whether it’s a client scr...

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FSM Dispature workspace -agent assignment

Hi all,I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment assistance is not working fo...

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List view shows only 20 records always

Hi Friends, Does anybody know why list view shows only 20 records when we group by any field even when Show is set to 100 records per page? When I remove group by that configuration is honored but doesn't work for group by.

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ServiceNow Community Badge Availability: Hacktoberfest, Community Week, and #BuildWithBuildAgent

Hello everyone,I was fortunate enough to participate in the recent events: Hacktoberfest, Community Week, and the #BuildWithBuildAgent Challenge. I'm very excited about the recognition! I wanted to check with the long-time community members and team ...

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