ServiceNow Community

How to pass a variable value from first task and populate in the second task variable?

Hi All, I have a requirement. In the first task there is a variable 'ticket_number' and in the second task the variable is 'u_ticket_number'.Once the first task is closed with 'ticket_number' , I want to populate the same value in 'u_ticket_number' v...

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Employee Journey Management - COnfiguring Onboarding journey

Hi all, I'm working on implementing Onboarding Journey for our new hires. But I've a big question in design.How can we start a onboarding journey for candidates (who have not joined the company yet)Because ideally their HR Profiles are created only 2...

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Human Resources Service Delivery

How to solve : "Bad control character in string literal in JSON" ?

Hi All, I am trying to pass rejection comments through JSON once the RITM state is rejected.The JSON payload is :But I am getting the below error in the response body: How can I solve this issue?Thanks in advance!

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AISASearch-based refineQuery not filtering results in Relationship script

Hi all,I’m trying to enhance the “Similar Tickets” functionality in our custom app (incident) by replacing the contextual search (IR_OR_QUERY) with AISASearch for better and more relevant results.The goal is:When a user opens a incident record, the r...

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SLA is not getting attached to RITM records

We are experiencing an issue with one of our SLA, that is configured to run on the 'sc_req_item' table. The SLA is working as expected in the Dev and Test instances, where it gets attached to RITM records. However, after moving the same update set to...

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In Virtual Agent, the conversational catalog item auto populated fields can't auto populate

In Virtual Agent, the conversational catalog item auto populated fields can't auto populate, even it pops up all the default/auto generated value in virtual agent already, and I have selected "yes, continue", but it still asked to me asked the user t...

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Template applied with conflict - unable to update field (Workspace)

Hi all, I'm having an issue where users are unable to update a field when applying a template.Here's the error message:I've checked that users have the correct ACLs (including save_as_template ACLs), and can otherwise update the field. There are no c...

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flow designer - connect 2 tables

Hi,when a new sc_task created with the assignment group as 'aks' and short description 'abc' creted, the flow designer should trigger. There is a table named sc_req_item were there is a field named termination_username. This field value is required f...

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Can these IP switches be discovered using out-of-box SNMP patterns?

Hi Can you please suggest if it’s possible to discover the following manufacturer IP switches in ServiceNow CMDB using the out-of-box discovery patterns?Moxa Technologies Co., Ltd. – NP5450Wiesemann & Theis GmbHDo we need to add custom MIBs or extend...

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powershell script is not working in flow designer

Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...

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How to enable delegate for end users in service portal

I want to enable Delegate option on support portal. How to configure this Delegate option in support portal. I don't see any OOB widget available. Can anyone please help me how to create it.

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On change client script not working

Hi All, I have 2 fields on form 'Field 1' and 'Field 2'. based on these two fields I am adding option to 'Field 3'.If 'Field 1' is selected showing option 'abc' in Field 3 drop down with currently available choices. And if 'Field 2' selected showing ...

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Can we hide attachment and work notes other than security assignment groups

Hi all, We have a security group, and they want to ensure that if any other users view the security group's tickets, they should not be able to see the attachments and work notes on the form. Can we use a Display Business Rule to achieve this requir...

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Docker Container connection from Docker Engine in Service Mapping

Discovering a Service Map with multiple Docker Engines. The Engines discover and map fine but we need to get the Containers that the engine is associated with . The Containers are found fine and put in the cmdb fine. Has anyone been sucsessf...

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Service Map pattern is not consistently discovering properly

I have a pattern created from a generic pattern. This specific pattern detects and identifies the application properly, then by the next morning on one server it does not find the running app, but identifies as a Generic application. The patter...

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