ServiceNow Community

Approver change / Approval routing Automation In ServiceNow

Dear All, I wanted to automate the approval delegation in the task(change Request, Service Request ) or in any other requests in ServiceNow which requires approval and the auto assignment or re assignment will happen based on the availability of the...

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I added a related list declarative action Submit, the button does not work

How to add functionality to the button using server script or client script, so that it updates the record state from pending to submitted.

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Agent studio

HI Everyone,Does Anyone knows how to conditionally display outputs in agent studio.Example: every tool has configuration like display output Yes/No. But can we configure tools like based on the scenarios it should display output or else it shouldn't...

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Assistance Required: Resolved Date Breakdown in Performance Analytics

Hi, I am trying to implement a Resolved Date breakdown in Performance Analytics reports. I attempted to achieve this using Bucket Groups, but it is not working as expected.Could you please help me understand whether this is possible in Performance An...

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Can Follow on Tasks be seen on CMDB workspace?

Hi Team, We have follow on tasks assigned to CI owners under compliance audit, so is there any way assigned user can see them on CMDB workspace? please advise how and what to configure to bring them on?

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HR agent Workspce

hiiHow to form layout in HR agent Workspace,thanks & regards,Mohammed Shariqh

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How to link RITMS together

Hi there, in a flow triggered by a service catalog submission (onboarding) i am submitting other catalog items e.g. : Onboarding form gets submitted -> submit catalog item to request a computer How do I make sure in the related lists of the onboard...

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Looking up latest value of user input in a catalog item

I need to generate a server name based on already existing server names. The method right now is: -user submits a request via the catalog item-script include + client script generate a new name in the following manner:-look at the server name in the ...

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Planned start date and End date not showing Properly when card is attached to the Calender screen

I have customized the card for the Change Request calendar view to include the 'Planned Start Date' and 'Planned End Date.' However, the card only displays the time portion of these fields. Interestingly, the full date and time populate correctly on ...

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Questionnaire activity - default value?

Hi! I'm building a Playbook and one of the activities I want to use is the Questionnaire activity. In it, one of the questions is a Reference type, to cmdb_ci table. Can we set default values to these types of fields? Ideally, I would want it to prep...

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Resolved! Bring other Table data(ex RITM,SCTASK) into Collaborative work Management(CWM)

Hi All, The requirement is to use the CWM for an ask. If so, requests, RITMS and its respective tasks which are created via portal can it be bought into CWM. There is something as connect ed work where we can define table and its conditions and bring...

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Records are opened in classic view

When I drill on my Workspace Dashboard widgets, records are opened in classic view (https://[instance].service-now.com/now/nav/ui/classic). This issue occurs with sn_app_analytics_w plugin at version 4.2.3 or version 5.0.5. From the workspace List, r...

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How to remove Rca from the popup view

Hello All,When clicked on Created problem task(inside problem record) ui action on Sow it pops up with a modal i want to remove the rca option from there .How this can be done @Ankur Bawiskar any suggestions?

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Guidance on Mapping Certifications to Work Email

Hello,My company has created partner portal access by using work email id I have all my certs, badges , community posts, Etc on my personal gmail id.Wanted to know what's the procedure of having certificates mapped to single email ID.Can you please...

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Task assignment groups are not copied over when a change is copied

Task assignment groups are not copied over to the new change when user copies a change record. The assignment group of the change record is being added to tasks instead of copying the task assignment group on the original change.The task assignment g...

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