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What’s new in the Zurich release for Retail

In today’s environment, retailers are navigating unprecedented challenges, from rapidly shifting consumer demands to ineffective communication between stores and HQ. Retailers want to meet their customers' demands while maximizing productivity and...

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ServiceNow AI Platform Zurich Release: Smarter Scheduling, Stronger Field Teams

In today’s fast-moving service landscape, field operations leaders are under pressure to do more with less—delivering seamless customer experiences while navigating workforce shortages and increasing operational complexity. The Zurich release intr...

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Zurich - Enterprise Architecture Workspace - monitor and use AI Agents to accelerate value

The Zurich release of ServiceNow delivers a powerful suite of enhancements for the Enterprise Architecture (EA) workspace—designed to empower architects with deeper insights, smarter modeling tools, and tighter alignment between technology and bus...

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What's New in Zurich for Customer Service Management

Human-Centered Service in an AI-Driven World: Zurich Release Highlights for Customer Service Management We are over halfway through 2025, and the AI wave isn’t slowing down. Organizations are under pressure to automate and scale—fast. But while AI...

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Custom portal restrictions

Restrict a user and redirect to custom portal,I have create an user whose role is bank managerand i am using custom portals to manager to login, i want the manager user only access to the custom portal.But now it is accessing portal and as well as PD...

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Project Help !!

I have a Record Producer in ServiceNow that captures data such as Employee Name, Employee ID, Joining Date, Department, and Salary.The requirement is:When the record producer is submitted, a record must be created in a custom table (say u_employee_de...

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Work Without Walls in CWM

The latest enhancements to Collaborative Work Management (CWM) in the Zurich release are designed to help teams move faster, stay aligned, and deliver outcomes with confidence. With Agile Sprint Planning and Connected Work, organizations can now man...

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What's New in Zurich Release for Software Asset Management

ServiceNow® Software Asset Management offers a cohesive platform for technical teams to optimize technology spend, mitigate risk, and automate software lifecycle processes. By providing users with the capability to exercise precise control over th...

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What's New in Zurich Release for Hardware Asset Management

ServiceNow® Hardware Asset Management aims to reduce stockroom inventories and resource usage at the beginning of the asset lifecycle. This service provides value from the start to the end of the lifecycle, with asset managers using data such as e...

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What's New in Zurich Release for IT Asset Management for Financial Services

Introducing Asset Audit Response Launched during our Q3 Store release on July 31, 2025, as part of the Zurich ServiceNow Platform release. Asset Audit Response is a new application that is a part of IT Asset Management for Financial Services, a ne...

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Importing KB Categories from Excel

Hi, What am I missing? I try to import Knowledge Categories in to kb_categories table but I always receive same error. I'm at Knowledge Categories [kb_category] table, then I selected Import and then created following Excel to import new category.S...

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Leaning Into Autonomous Risk and Security: The Zurich Release

Today’s cyber risk landscape is hostile. Attacks are becoming exponentially more sophisticated, and the sheer volume overwhelms CISOs. The natural response is to double down—throwing brute force at threats. But brute force – more analysts, more to...

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Vibe Coding at Scale is Here in the ServiceNow AI Platform Zurich Release

Whether you’re trying to harness the speed of what AI can do for developers or simply trying to govern it, the ServiceNow AI Platform Zurich release delivers the safe, powerful options to finally master both. You have two tabs open. In one, you...

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Admins, Take the Wheel: Zurich Makes AI Safe to Scale

ServiceNow Admins sit at the crossroads of innovation and stability. While users demand sleek experiences, developers push faster releases, and execs chase AI outcomes, it’s admins who keep the platform secure, compliant, and upgrade-ready. The Zuri...

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Need to auto publish translated articles? - check this

So, I was in a Customer call the other week and I had another very interesting question "why are translated articles (when translated with the Localization Framework) always generated in a "draft" state?". This is a good question and the answer might...

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