ServiceNow Community

Cannot get date filters working

So we created a database view between the knowledge table and AI Search events table; Created a list report from it and it works fine.Couldn't figure out how to add an interactive date filter to it.. once I added it to a PA dashboardRecreated the dat...

Question
Performance Analytics

Help Needed: Switching to Coral Theme After Zurich Upgrade

Hello All,I’m looking for guidance on how to enable the Coral theme in our instance after upgrading from Xanadu to Zurich. I’ve searched through available articles but haven’t found anything that directly addresses this.Any help or pointers would be ...

Question

How do I enable user to schedule multiple appointment in walkup experience in Service Portal?

Hi all, I wonder how do I allow user to schedule multiple appointment in Walk-Up experience in Service Portal. I have set "Maximum appointments per user" in the walk-up location management, and was able to book multiple appointment from the record pr...

Question

User Experience Analytics: Yokohama Release FAQs

User Experience Analytics: Yokohama Release FAQs Table of contents What changed in Yokohama? How do I upgrade? Are there any prerequisites? Where is User Experience Analytics data hosted, and how is it secured? Why isn't data sh...

Article
User Experience Analytics
Yokohama

Register TODAY for the 2025 Minnesota SNUG!

Hello SNUG Members! We're excited to launch our next in-person Minnesota SNUG, on November 6th, 2025 in Eagan, MN! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peer...

Question

Creating a flow in Flow Designer with field values and tasks

Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...

Question

incorrect SAM Pro Content Library entries

I am seeing a list of inconsistencies with the SAM Pro content library listing software models as "licensable" but the manufacture's website says it is not licensable. Is this a known issue? am i supposed to be reporting these findings? Should i open...

Question

Register TODAY for the 2025 Indiana SNUG!

Hello SNUG Members! We're excited to launch our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pe...

Question

Enhanced Requests experience - Lower level Filter configurations

Let's start to look at the other half of the configurations for Enhanced Requests experience, Filter definitions. This is from the July 2025 quarterly release for Employee Center. Onto the lower tier of filtering options. Status is one of the Filte...

blog

Platform Analytics Widget Duplicating

Currently when duplicating a widget on a Platform Analytics dashboard, the widget is not placed directly below the widget you duplicated, but all the way at the bottom of the page. Is there any development being done to add a new action in the drop d...

Question

Enhanced Requests experience - Top level Filter configurations

Let's start to look at the other half of the configurations for Enhanced Requests experience, Filter definitions. This is from the July 2025 quarterly release for Employee Center. The Filter definitions should control all of the bucketing that happen...

blog

Using a Dynamic Filter Option with an Interactive Filter

I have a table where a row consists of multiple services listed in the cmdb_ci_service in a hierarchical order based on service classification, imagine L1, L2, L3-L6, etc. at each L level, the associated Owner (u_l1_owner) and Lead (u_l1_lead) is ide...

Question

How and when install_Status is set to absent for CIs and its related CIs

I am trying to understand a mind boggling fact that how install_status is set to absent for any CI in ServiceNow. We are running Discovery; I see discovery MID server changes the install status from installed to absent. I now want to trace it back as...

Question
Discovery

How to add attachments to a form?

Hi,Can someone show me the Steps on "How to add attachment(s) to a form?"?The catalog item form has an Update button which when clicked brings up the File Manager "Open" dialog where you can choose the folder and file to attach to the form. Thank you...

Question

Using IntegrationHub ETL without Data Source

Hello, How can I use an existing Import Set Table with IntegrationHub ETL? I have an external application that is pushing data into our ServiceNow instance using the basic Table APIs (not adjustable). To receive the data, I've created an Import Set t...

Question
Orchestration (ITOM)