ServiceNow Community

Plugins needed for Now Assist in Virtual Agent

Hi all, We plan to implement Now Assist in Virtual Agent for our client, but the documentation doesn’t clearly specify which plugins are required. Since the client is only interested in Now Assist within the Virtual Agent, we want to avoid installing...

Question

Flow not working on TPM Table sn_apm_tpm_discovered_technology_run_log

I tried to create an incident record using Flow, on trigger when a new record is inserted into TPM table sn_apm_tpm_discovered_technology_run_log. Somehow it's not work when I tested with a new record in this table. I checked there is no access or AC...

Question

JSON field attribute

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A situation that sounds familiar when working with fields with JSON code: The JSON code hard to read, the code looks unformatted, the structure or errors are...

Article

Software Product displaying "This software model has not used any licenses due to an issue." Error

While reviewing Microsoft Copilot, an error message is displaying "This Software Model has not used any licenses due to an issue. Please look into the unlicensed entities and address accordingly. See Attachment

Question

I want to get the attachment length for the catalog item from service portal before request submiti

Hi All,I want to get the attachment length for the catalog item from service portal before request submitI have one variable called "request approval" which is check boxif above check box is true,I need to make the attachment mandatory before submitt...

Question

Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

Question

Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

Question

New leader for RVA SNUG?

After nearly 15 years at CarMax that includes a decade shaping, scaling, and stewarding the ServiceNow platform, I was recently impacted by the company’s reduction in force. I’m grateful for the RVA ServiceNow community that has been a constant sourc...

Question

ServiceNow SDK 4.2

The 4.2 release of the ServiceNow SDK has been released to npm https://www.npmjs.com/package/@servicenow/sdk For details on this release, please check the release notes over on githubhttps://github.com/ServiceNow/sdk/releases/tag/v4.2.0

Article

Share your thoughts with us.

Share with us your most important lesson you learned from this ServiceNow implementation in the course.

Question

AI Agents FAQ and Troubleshooting

AI Agents FAQ & Troubleshooting Last updated December, 2025, for Yokohama Patch 8, and Zurich Patch 4 *Safe harbor applies for forward-looking statements* What’s an AI Agent at ServiceNow? AI agents are autonomous systems that interact with thei...

Article

Speed Learning Series: Hands-on, how-to video tutorials to streamline Risk product adoption

Whether you’re just getting started or looking to get more from your ServiceNow products, this is the place to find the detailed how-to videos on configuring your Risk products. These bite-sized, speed-learning sessions are designed to help you ado...

Article

Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

Question

How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

Question

Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

Question