ServiceNow Community

What is the difference between Expected loss and Potential loss in risk events?

Hi, everyone. Risk events have "Expected loss" field and "Potential loss" field. What functional differences exist between them?I have confirmed that entering values into the Expected loss field reflects the Expected loss figure at the top of the Ris...

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risk management

Testing without Admin role on UAT/PROD

Hi All, I want my testers to Test in QA environment and cross verify the things in PROD after code movement but i don't want to give them Admin Role on PROD and QA as well. Can you please suggest the best strategy or what role apart from sn_read_on...

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Internal tagged Users in External Comments to receive External comments only (Activity)

Hi All,We had a requirement that when an internal user was added in External comments using '@' and some text, then internal user should receive latest External comments .Current working condition : When Internal user and external users were tagged u...

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Replicate UI Action Button Behaviour in Project Workspace

Hi,There is a button that appears in the Risks related list on the Project Form called "Create from Library". When you click it you can add a risk to the project from the risk library. A modal pops up like this:I've added a new "Related List Declarat...

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HR Workday integration

Hello there, I have a question regarding HR workday-servicenow integration. I want to get the worker's employement start date after long leaves and update the same in HR Profile. But my confusion lies in the usage of APIs. Should i BE USING SOAP wher...

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Resolved! UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

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How to close the state of interaction record when the RITM of related REQ is closed

I have a requirement to update the state of interaction record to Closed Complete when the RITM of related REQ is state changes to "Closed Complete" and interaction record to Closed Abandoned when the RITM of related REQ is state changes to "Closed I...

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Modify Contextual Sidebar in workspace

Hi all,I have a requirement to create a new icon on the contextual sidebar of the workspace. When clicked, I should be able to use script using advance filter condition by providing the reocrd class name and the sys_id to the script to query a custom...

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how to use single record producer for 2 different user groups

I have requirement to create a single record producer which should display the set of variables based on logged in user group. For users who are part of Group A, then this record producer should display few variables and if users not part of group A...

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Resolved! Is it possible to create custom components in ServiceNow IDE?

Hi community!Since the new ServiceNow IDE is in place I was wondering if there still is a need to install the ServiceNow CLI and Node.js on my computer when I want to write code for a custom component. (develop component from the docs)Are there any p...

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Cannot import UiPage from @servicenow/sdk/core

Hi,when I write this in my ServiceNow IDE:import { UiPage } from '@servicenow/sdk/core' I get this error:Module '"@servicenow/sdk/core"' has no exported member 'UiPage'. ts (2305) But according to the docs this is the way to write UiPages in fluent. ...

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CSDM Best Practice for Microsoft Dynamics365

Does anyone have a diagram or explanation on how best to model the Dynamics 365 SaaS platform in CSDM, specifically in terms of the various developed components/application? I was wondering if an Application Service could be employed (one per environ...

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Walkup Technicians and Agent Chat

Hello,We are currently implementing Walkup. One thing we have ran into is that the folks doing walkup are also the same ones doing agent chat. When they set themselves as Available on their inbox they will receive both items as the capacity appears t...

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Resolved! Unable to proceed for CSA Delta exam.

Hello Team,I can see one message on now learning university home page as "you have 1 or more credentials at risk of expiring! Take the following steps to resolve:" (It is for Zurich delta exam)However, when I click on "Access your delta exam(s)", it ...

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How to apply conditional data anonymization in ServiceNow

We have a requirement to apply anonymization in ServiceNow, but only under specific conditions. For example, anonymize sensitive fields (like caller name, email, etc.) only when an Incident record is in a Closed state.Has anyone implemented condition...

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