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DPR - versions for product components?

Hi All, I'm trying to map a requirement to OOTB capabilities of DPR, where there is a Product, let's say "Sales Tool", and the team currently doing the releases for this product are maintaining the versions for every component of the product independ...

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VIP caller is not visible under list view of SOW on home page under 'Incidents assigned to you'

Hello,We are able to see VIP callers highlighted with a star when viewing incidents in the list view within Service Operations Workspace (SOW). However, this highlighting does not appear in the list view on the SOW home page under "Incidents assigned...

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ITSMperformance analytics

Legacy: Performance Analytics ITSM DashboardsLegacy: Performance Analytics ITSM Dashboards • Zurich IT Service Management • Docs | ServiceNowHow to install this in test instance and what are the plugins needed for this dashboards i installed (com.sn...

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List over user and subscriptions?

Hello, we have a large userbase that has subscription and i need to see what is giving them this subscription. So i wanted a list over users that has say "subscription1" so i can see what role they have that gives them this subscription.

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External user not receiving password reset email

Hello,I am investigating an issue where an external user is unable to receive the password reset email from a ServiceNow portal.The user is attempting to reset their password using the "Forgot Password" option, but no password reset email is received...

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If multiple MIDs attempt to run Discovery on the same device simultaneously, SSH is getting locked

If multiple MID Servers attempt to run Discovery on the same device simultaneously, our credential - SSH Account is getting locked. Does Cluster cause the account to be locked?

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Load of form showing wrong times.

Hello All, Issue experiencing in below scenario: There are two time fields: "Start Time and End Time" and one date time field "Custom Start Date Time". If i logged in with "US/Eastern" timezone and set values start time: 8:00:00 ...

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Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection

Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection If you're deploying Now Assist in your organization, you've probably asked yourself: What happens when someone tries to misuse it? Now Assist Guardian is your answ...

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Field duration with condition

Hi,I am struggling with one issue.I need to measure value of one field ONLY if certain conditions are met.Good example would catalog task table and tracking value of custom field called vendor when state is 'on hold' and on hold reason is 'awaiting v...

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Show Inactive Announcments for last 12 months in Service Portal Widget

I have a client that is wanting to have a separate widget underneath the OOTB Announcements widget, to show all historical inactive announcements that have been published for a specific portal. I have taken a clone of the OOTB Announcements Widget, u...

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Hide an activity on play book respective to a user role

I want to Hide an activity on play book respective to a user role

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Calling All Timecards Users (Past & Present) - Your Feedback Matters

I'm looking to hear from anyone who has experience with Timecards in ServiceNow - whether you're currently using them or have used them in the past. I'd love to get your feedback on what's working well, what could be improved, and any pain points you...

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how to get excel sheet data in mrvs

Hello EveryoneI have requirement to add excel sheets data in catalog item's mrvsI have two sheets in one excel file add and delete.add sheet has following details:Action RequestDevice TypeDevice NameSerial NumberFQDNAddressAtlasIP Typeaddserverawarep...

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Topic not showing in custom fallback

Hi Team I have created a topic but its not showing in the custom fallback dropdown. Topic is active and published. Virtual Agent has a default Topic which is routes the user to if Topic Discovery doesn't yield a different Topic. There's a default F...

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Resolved! ATF to test incident SLA

HI CommunityI'm trying to test incident SLAs using ATF. We are asked to create 294 SLAs for incident that is from BMC system. It's very time consuming to test each SLAs. So I'm trying to use ATF to test. Now I have created a Test and added test steps...

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