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ServiceNow Things to Know 27: When journal entry is created (work notes) multiple tables are updated

Did you know that a journal field is a special type of field which actually saves data on various other tables. When inserting a journal entry all of the following tables are affected: sys_journal_fieldsyseventsys_auditsys_history_setsys_user_session...

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Resolved! What is the best approach for moving Smart Assessment Templates between environments?

As we are starting our journey to convert classic attestations to new attestations using the Smart Assessment engine we found ourselves at a decision point on how we migrate the templates between the environments. Background: we cannot build the temp...

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ServiceNow entry level or internship opportunities

Hello - I'm looking for any Omaha area ServiceNow internship or post-graduation opportunities for Midland University students. Midland is currently offering two levels of training and experience for our students: - Front line service desk experience ...

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Resolved! Contract [ast_contract] - Parent children fields dependent on Record Producer

Hello,I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.I have two variables on my Record Producer:Parent Contract number – Reference field (Contract [ast_contract])Child Contract number – Reference...

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Creating historical data in a journal field

I spent a bunch of time trying to find a way to add data to journal fields while maintaining the original time stamp and user ID for a customer migrating to ServiceNow and wanting to maintain their notes from their existing system. I suspect that t...

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Scoped App Development
Scripting and Coding

Lab avaialbility

Is there any Lab activity available to practice all service now options and features

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Are your auto-refreshing widgets causing instance slowdowns?

Over the past few months I have started to see a lot of performance issues being caused by Service Portal widgets using an auto-refresh. These widgets can generate a very large number of requests to a REST API called sp/rectangle, and a very large am...

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Service Portal

Resolved! Activity log improvements - enter instead of shift+enter?

Hi,When adding a comment in an incident using the employee center interface, using 'enter' on my keyboard causes the comment to get submitted.However, I would expect that this enters a new line in the comment field instead of submitting the form.I kn...

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Zurich-EGRC Portal serarch "egrc" not retuning values

launch https://<instance>.service-now.com/egrc search - "egrc" not returning any value when service now admin search "egrc" it retrun values Same user in Yokohama able to search "egrc" and return values

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Platform Analytics Technical Boards and Filters

Hey All, We are building a technical board for a client within Platform Analytics (technical editor). We added a filter to the technical dashboard. We noticed that the filter conditions aren't being saved when users apply them. With inline dashboar...

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Why my record is gray and can not use it in my Sub flow

Dear all,I am trying to extract the list of categories avaialble for incident table in orer to pass it to my Now Assist Skill for further process.For that I start my configuration flow as below :The action retrieve all the categories for incident tab...

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Platform Analytics Technical Boards Saved Filters

Hey All, We are building a technical board for a client within Platform Analytics (technical editor). We added a filter to the technical dashboard. We noticed that the filter conditions aren't being saved when users apply them. With inline dashboar...

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Obtain Service Now Certifications

Does anyone know how I can get certifications I earned in service now that are tied to my old work email address-account?

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Center component headers in Dashboards built in UI Builder

Hi there, I was just wondering if there is a way to get the component headers to center instead of being left justified. I noticed someone asked this a few years back and it wasn't possible but wanted to check to see if anything has changed since the...

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Expanded Role Inheritance for itil and itil_admin: Australia Release

Expansion of ITIL Roles with New Role InclusionsEarlier, in ITIL-based systems, a single role like itil used to handle multiple responsibilities such as Incident, Problem, and Change management. However, with the introduction of more granular roles, ...

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Incident Management
Service Desk