ServiceNow Community

Resolved! Execute operation on API 'Glide API: properties' was denied

Hello everyone,which kind of Cross Scope Privilege record do I need to create when I get the message "Execute operation on API 'Glide API: properties' from scope '...' was denied"?It shows like this: I mean, normally it is straightforward. I can crea...

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On-Premise MariaDB 11.4/11.8

Hey AllI wanted to know if anyone already has upgraded the On-Prem MariaDB Enterprise to Version 11.4/11.8?As ServiceKnow stated in KB1002249 the last Version they tested is 10.6.10.6 will be end of Support next summer (23.August 2027).We currently d...

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How to trigger the custom fallback topic without clicking the "custom fallback button"?

In virtual agent fallback section, we are allowed to update the fall back button name and fall back topics, however, how to trigger the custom fallback topic directly without clicking the "custom fallback button"? THanks.

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Set the checkox 'u_resolution' to 'true' if the incident assignment group is same from beginning

1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...

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How to update the default fallback topic to my own topic?

I want to update the default fallback topic to my own topic, however, I can't find my topic in the "custom topic" list, what's the criteria for displaying my own topic in the fallback topic selection list? THanks.

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Change Management: Create case from change request

Hi Everyone, Based on the link provided below, a case is created from the change request. However, I would like to identify where exactly this logic is implemented in the instance. Is this implemented through a business rule, a client script, or a fl...

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Change Management

How to update the message for fallback?

Currently, when no relevant info is found, it will give the fallback message "Unfortunately, there is not enough information available to address this query completely. Assistance can be provided on other topics if needed.“ How shall I update this me...

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SaaS Adobe Integration - Entitiy User Subscription

Hi, I am currently performing SaaS - Adobe Integration .The Adobe console is administered by a Parent Company and I need to Integrate/download the user Subscription specific to the Entity / Child Company only.How can I Ensure only the Entity wise Ado...

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WIIMLT - shared application instances

Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. With shared application instances a clear ...

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HRSD Configurable Workspace

Hello Community, We have a requirements from configurable workspace: To make custom fields mandatory only if subject person is from India else it should be non-mandatory . What I tried : Creating UI policy putting all condition with that specific Hr ...

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How to use SMS with the Virtual Agent via the Twilio integration

The ServiceNow Virtual Agent meets your users where they are, including on their mobile devices. Users can reach the Virtual Agent or Agent Chat via SMS via the Conversational SMS integration with Twilio. To enable this capability, ensure that y...

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Multiple Versions
Virtual Agent

How to add a field in the personalize columns of Strategic planning workspace in servicenow

How to add a field in the personalize columns of Strategic planning workspace in ServiceNow. I'm trying to add some fields in the personalized columns in the Planning portfolio configurations, But it's not getting added to the Personalized column in ...

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ServiceNow User addition to Group Automation

Dear Experts, We have a requirement to automate the user addition to groups in ServiceNow which is a manual process currently and happening with following flow.Service Request --> Approved by Line Manager--> 2nd level Approval --->Once approved Cata...

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Access Issue for Non-Admin Users to Edit Choice Fields (sys_choice Table)

Hi, For non-admin users who need to edit and add values to choice fields in the sys_choice table, we tried assigning the personalize_choices role, but it did not work. Could someone please help with this? It would be very useful. Thanks!

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Appointment Booking in FSM

Hi Community,I have created appointment booking by adding template to it in catalog item. But, when I create appointment booking from portal, in work order the template has not been applied in work order.Could anyone help me out of this?

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Tokyo