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Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

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Accessing global script include from client side scoped application error

Hi, I have created a global scoped application with a Script Include as shown in the screenshot. I tried to call this script include from onsubmit client script of another scoped application (see script pasted below) but the platform generates error...

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place sow link of business applications with filter in email notification

Hi All,I want to place a sow link in notification, on click of the link, it should open the list of business applications filtered with specific sysids. I could able to add a link in the notification to view them in native view. Could you please sugg...

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Discovery Issue

Hello Everyone,If a discovered device is classified incorrectly or showing it into different table (e.g., Linux/Windows showing under Computer table or Firewall under IP Router table), what is the step-by-step process to troubleshoot and fix this?Can...

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Am I going Crazy or what? -Variable Set Frustration!

Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...

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Need help in creating a transform map or script to build relationship

I have a huge data of Service instances and application services and mapped applications , need help in building the relationship between them . As manually adding is time consuming, Need some way(script/BG) to create this relationship between the se...

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ServiceNow 2026 - Where should I focus my learning?

With 2026 around the corner, and AI being a big part of our future (as of now, the robot uprising could take place sooner than anticipate), where should I focus my training.I am currently an Admin, but would like to go into the Development area, and ...

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Want to learn servicenow development by doing

Hi Everyone,how can i get some guided mini projects to learn servicenow development by doing, please suggest me some mini projects to perfect the skills. ThanksSuyash Kumar Bharti

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How to write prompts in Prompt editor?

I am using ServiceNow's AI generated prompt assistance. What ever prompt it is generating, I am using the same but it throws an error.(1) how to troubleshoot/understand why the promt is not working (strange thing is, it is SerivceNow geenrated prompt...

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Why Fail ?

Hi, I attempted the CSA exam and below is the scoring and still failed. I understood that overall score should be >=70%. Please assist in understanding the passing criteria. Topic Level Scoring:1 - Platform Overview and Navigation: 100%2 - Instance C...

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Exploring Opportunities with ServiceNow Expert Services Team

Hello ServiceNow Community, I hope this message finds you well. I am very interested in exploring opportunities to contribute to ServiceNow’s Expert Services team. With extensive experience leading large-scale cloud, digital transformation, CRM, and ...

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Resolved! Disable Standard Knowledge Template and set default category based on template selected

Hi there, We are starting to look at the Knowledge Management Advanced Plugin and have created some templates. I have two questions. When creating a new article, how do you get rid of the Standard template so that folks cannot select it. Is there...

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Scoped App Development
Upgrades and Patches
User Interface (UI)

Ingest ServiceNow Data into Databricks

PurposeThis article explains how to extract data from ServiceNow and load it into Databricks for analytics or reporting.Databricks can retrieve data using the REST Table API performing a GET on a specific table. One of the main challenges is extracti...

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GRC Indicator

Hi everyone,I’m curious to know if your organization is currently utilizing Governance, Risk, and Compliance (GRC) indicators within ServiceNow. If so, how are these indicators being applied in your workflows?Specifically, I’m interested in understa...

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Email with No subject

Hi everyone,We’re facing an issue in our production instance where system-triggered emails are being sent without a subject line. let me give you'all some context,We have a UI Action on the Approval table that triggers an event for sending a reminder...

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