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5 x 5 risk scoring matrix

Hi - apologies if this is the wrong forum - I am a new user.We are looking to upgrade to the Advanced risk module - we had a demo from the re-seller, what they displayed was a 4 x 4 scoring matrix. We use a 5 x 5 matrix - the re-seller said they woul...

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5 x 5 risk matrix

Hi - apologies if this is the wrong forum - I am a new user.We are looking to upgrade to the Advanced risk module - we had a demo from the re-seller, what they displayed was a 4 x 4 scoring matrix. We use a 5 x 5 matrix - the re-seller said they woul...

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ACLs alone not enough to enforce security model

Give an example of a situation where ACLs alone were not enough to enforce the security model needed. How did you extend or supplement the controls?

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How to redirect from technical homepage to custom workspace?

Hello, Is it possible to achieve this without using UI Script?From home page of technical view to a custom WorkspaceFrom: https://instance-name/now/nav/ui/classic/params/target/home.doTo: https://instance-name/x/home.do

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How can I find the logic and data sources behind the Creators tab in the AI Control Tower Value dash

I am using AI Control Tower in a Project Demo Instance.From Home > Value tab > Creator Skill (sub‑tab), I would like to understand how the data shown in the Creators tab is calculated. Specifically, I am trying to determine:What logic, formulas, or r...

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ServiceNow Flow Designer Approval

Hi I have a catalog Item where I have a List collector variable referencing to a custom table A, I need some help in flow designer Approval process, where for every selected values from List collector we need to look into the another custom table B, ...

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Reading contents of Word, PDF file

i have this use case where i need to read the contents of CV/resume uploaded by users and pass it to a LLM to extract the skills. Currently, I am only able to do so using a txt file (refer to the below code). But when i use this code on a pdf or wor...

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Apart from Admin what permission to be provided to user to review, create and manage schedules

Apart from Admin what permission to be provided to user to review, create and manage schedules and Scheduled Jobs

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UI Action not triggering client script on Change Request form

Hi Experts, I am working on a requirement in ServiceNow to add a UI Action on the Change Request form that triggers a Copilot AI agent (Change Quality Advisor). Requirement:Add a button on the Change Request form which generates a prompt using the cu...

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csa free voucher for 2026

Hi All , i need help for csa free voucher for 2026 .

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Is there any upcoming free voucher available for the CSA exam 2026 ??

Hi, Hello Everyone, Is there any upcoming free voucher available for the CSA exam? Warm RegardsHitesh Patel

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Restrict ESC Portal Access Only to Users with Existing HR Profile

Hello all, Currently, any active user in our instance can access the ESC Portal.Our requirement is to restrict access so that only active users who already have a valid HR Profile can access the ESC Portal.However, we observed that when a user access...

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Playbook Field Limitaton - Not able to add more than 12 fields in form layout section

I am not able to add more than 12 fields in a single form layout section in the playbook. If 12 fields are added in the form, the playbook section opens and shows the fields to the user to fill with mark as complete and update buttons but if I add mo...

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To what extent are "Wait For Condition" actions monitored?

I have created a flow that implements "Wait For Condition."This flow is executed about 50 times a day, and all flows are in a wait state.The next day, the wait release conditions are met and the flows are processed.I feel that having around 50 flows ...

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Regarding adding reports to dashboard

How can I add reports to dashboard, because not able to see my newly created dashboard in "Add to dashboard" section.

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