ServiceNow Community

Resolved! My Lists on SOW

Good morning ServiceNow gurus.I hope my message finds you well. I need your help please. I can create new lists within the Service Operations Workspace and apply my filters.However, when i change those filters for something else and refresh the page,...

Question

How to find list of users who have both Fulfiller and Business stakeholder role types?

As per ServiceNow, if a user has both Fulfiller (FF) and Business stakeholder (BSH) role, ServiceNow will consider that user as under Fulfiller role by default. Problem:In our instance, there are many users who have both FF and BSH roles. Many of tho...

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Architect

GRC Indicator Collection Frequency - Create New Frequency?

I am being asked to create a "60 days / 2 Months" frequency. Adding a choice to the list looks same as it is anywhere and is not the problem. However, for things to work correct, there MUST be someplace that defines the logic so GRC knows when to cre...

Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

blog

Service Mapping

If business services, application services are already built out, what's the best process to go about service mapping. I am getting requests to map X service, but they have already been created in the auto services table and error out when trying to ...

Question

Resolved! re-edit My list

In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?

Question

Database Ci install status keep changing in a loop from intsalled to retired

There are lots of issues occurring related to manually change install status of database records CI while checking audit history it shows Discovery (Discovery mid server user) is updating install status as Installed while User name with system mark...

Question

I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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UI Builder: Form component with dynamic fields

Hi, I'm using a Form component with a Glide Form data source. I'm getting all info with the initial load. On the form, I have two dependent fields. fieldA -- reference field fieldB - reference field that depends on choice from fieldA on the fieldB I ...

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Now Experience UI Framework
Scripting and Coding
User Interface (UI)

Creating Rate Models-Cant see new button

Per the ServiceNow documentation, to create rate models, rate model attributes, and rate lines, users need the pps_admin role. I have granted the pps_admin role as well as the rate_model_admin role to the users. They are able to create the rate model...

Question
Cost Management
Project Portfolio Management

API is not working in POSTMAN

Hi all, we are trying to hi the api for our third-party website we have created record in Application Registry and a integration user with required roles, now the problem is when we are hitting tha api it is generating an error. (attached SS).And the...

Question

Automated Indicator for a Dot Walked Field

Hi everyone, I've been working on trying to create an Automated Indicator that shows a count of Discovery Model Products. The issue I've been having is that I need to dot walk over from the Software Installation table to the Discovery Model table to ...

Question
Performance Analytics

Adding new Fields to CMDB_CI or using Database view

Hello All, My Business would like to know the Business Criticality and Risk of all CIs. These values are determined from the associated Business Application. Looking at the tables in the CMDB it look like the only table that has these Field out of ...

Question

How to use metrics for First call resolution for Sc_task

Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable. Thanks

Question

How Can i Limit a user with Admin role to read a table extend task table ?

Hello. I created an extended table from the task table for a specific function in my company.I created a specific role and ACLs for the table without admin override to ensure that only those who have this role can read, write, modify, and delete reco...

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