ServiceNow Community

Resolved! Project Help !!

I have a Record Producer in ServiceNow that captures data such as Employee Name, Employee ID, Joining Date, Department, and Salary.The requirement is:When the record producer is submitted, a record must be created in a custom table (say u_employee_de...

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SCTASK not getting in a RITM.

Hello, I received an incident stating that for a particular RITM raised under the catalog item-Leaver/Offboarder, RITM cannot be closed due to missing SCTASK. I created the request for same catalog item in UAT and it is creating SCTASK there. I chec...

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Resolved! Unable to view data in Office 365 Usage Reports (samp_sw_o365_usage_report)

Hello SAM Family, I'm unable to view data under Office 365 Usage Reports (samp_sw_o365_usage_report). We have recently integrated with Microsoft 365 (Direct integration). I'm able to view subscription data (samp_sw_subscription.list) Snip1 but in Off...

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While opening RITM flow context getting error Artifact not found

Hi All, Please suggest below issue how we will solve in flow designer: While opening RITM flow context getting error " Artifact not found" ,Check the Sys ID, Table name and Builder name, for any errors before trying again. Thanks.

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2 Questions on CSDM view for Service Mapping

Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...

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How do you create the Class Attributes for an Appliance

We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.

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CMDB Relationship List Reporting

Hi All,I'm hoping to get some advice on reporting CI relationships. I’m pretty comfortable with general reporting, CMDB tables, and Query Builder, but I’m running into a challenge that I haven’t been able to solve for a customer.Right now, we have tw...

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Table Name for Subnet(CIDR)

Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban

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Oauth 2.0 authenticated Azure Monitor to ITOM Health (Event Management) Integration

This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In <this> blog I explained the simplest method to integrated Azure Monitor. However using Oauth 2.0 is considered to be more secu...

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Lost in the Cloud? Discover Clarity with the Cloud Asset Explorer!

In today's fast-paced digital landscape, cloud resources are the backbone of innovation. Yet, for many organisations, managing these dynamic environments feels like navigating a dense fog. Do these challenges sound familiar? The Cloud Conundrum...

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Cloud Accelerate
Cloud Account Management
Cloud Workspace

Implementing Scripted ACL for Download and Export Restrictions in ServiceNow

Issue Description: A user attempted to download an exported file but was unable to do so. The restriction appears to be applied through a scripted ACL that validates the user's IP address. Solution: 1. Understanding the Scripted ACL Logic The scrip...

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Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

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Resolved! Stale Records & Auto-Retire - Should Auto-Retire Be Used for Stale Network Devices?"

I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...

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Import Excel File from Inbound Email via Flow

Introduction A popular question here in the community is how to automatically import an Excel file from an incoming email into ServiceNow. As a possible answer often the article Loading data from an email attachment is referenced but the described...

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flow designer
Multiple Versions

How to handle “Referred Back” in Flow Designer and resend approval after resubmission (Catalog RITM)

Hi all,I am working on a flow in Flow Designer for a Service Catalog item. The flow has an approval step, and it works fine for Approved and Rejected states. However, I am facing issues with the Referred Back state.Here’s what I need to achieve:When ...

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