ServiceNow Community

Update Source Connection Failing After Basic Authentication Security Changes (401 Error)

Hi everyone,After the recent updates to Basic Authentication Account Security, I’ve started experiencing issues with an integration account that I use to connect update sources between my sub-production and production instances. BackgroundI’m using a...

Question

What is the script field in the TrapExtension form for? is there any example ?

Is there anybody know what the script field is in the TrapExtension form for? is there any example ?

Question
Architect

Replicated Enterprise Architecture dashboard page still shows the OOB page — how do I make my custom

Hi,I’m working on the Enterprise Architecture workspace dashboard page in UI Builder. I duplicated the page so I could customize it, but when I navigate to the dashboard, it still shows the original OOB page instead of my custom replicated one.What I...

Question

Best Practice for Contractor Access to EC Pro & HR Cases Without HR Profile Creation?

Hi Everyone,Looking for some guidance on a contractor access scenario in HRSD.More than half of our workforce (~5,000 workers) are contractors and need access to a limited set of HR services in Employee Center Pro, primarily Employee Data Management ...

Question
Employee Service Center
Human Resources Service Delivery

Document Intelligence Custom Use Case

Need assistance with a detailed solution. Our requirement is to fill a smart assessment form from the portal by uploading attachments that contain questions and answers. The Document Intelligence solution should extract the data from these attachment...

Question

Set Coral Theme As Default in Zurich Release

Hello All, Our instance has been upgraded to Zurich. However, we can observe that Polaris theme remains as a default for all of the users which we want it to be changed to Coral Theme as a default theme for all of the users. Any inputs how can we ach...

Question

How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

Question

ServiceNow Community Developer Meetup - 18 June 2026

We’re delighted to invite you to our next ServiceNow Community Developer Meetup on 18 June 2026. This time, we’re bringing together community, learning, and innovation with two exciting sessions you won’t want to miss. Agenda for the evening:- What’...

Question

Resolved! Import existing task in CWM

Hi, I am trying to learn how to use collaborative work management. When you install it, you create a space, a dashboard... that initially is empty.Is it possible to import in that dashboard the tasks, defects... that already exist in the system in th...

Question

how to show the ritms which are waiting for approval in front end along with the changes

Hello Team, how to display the ritms which are waiting for approval along with the changes shown in below image in front end for cusomer

Question

Adding story to cwm task board

I have noticed some issues when trying to add a story to the task board in the cwm workspace. The main one is that the start and end date fields do not populate in the list view, and they also cannot be edited. My understanding of this is that rm_sto...

Question

Resolved! Importing tasks into a CWM space

Is there an easy way to import tasks into a CWM space (i.e. from a excel spreadsheet) that does not involve platform admin support?

Question

Set the Calendar duration value on a Closed RITM

I have an After Business rule that runs when an RITM is in the Status of Closed Complete and CLosed incomplete, to get the duration field to populate but it defaults to 0 secs everytime.Can anyone provide some assistance or insight on resolving this ...

Question

FAQs - How to Import tasks into CWM ?

What is Import in CWM? Import feature in CWM lets you bulk-create CWM Tasks or Agile Stories on a Board by uploading a file with structured tabular data i.e. a spreadsheet, document, PDF, or image. Now Assist scans your file, recommends how each sour...

Article

Task 12: Build Query with Non-CMDB Table.

Hello,I also had difficulty in finding solution for theTask 12: Build Query with Non-CMDB Table.But after a lot of changes I made I got the solution for the same.Here is the Solution for this query:Step 1. Navigate to CMDB Query Builder.Step 2. Creat...

Question