ServiceNow Community

Discovery of FIPS‑enabled servers

I would appreciate some guidance with Discovery configuration in the MIDServer to run Discovery on FIPS‑enabled Linux servers. I've created the SSH Key credential, and I've tested several options of mid.ssh.algorithms.host_key property in the MidSer...

Question

Convert and populate date of String type to the Date type field using field map script(transform map

Hi Everyone,I need script for Convert and populate date of String type to the Date type field using field map script(transform map).Thanking for your response in advance.

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PDI Offline and does not seem to be in maintenance mode.

Has anyone experienced the issue of your PDI being offline and not in maintenance? It was working last night, yet when I look at the "last accessed" date it says 3 days ago. When logging into the portal I do receive an error message of "We are having...

Question

Auto Closure of REQ and RITM when all the associated tasks are closed

I have a requirement to close the parent REQ and RITM when all the associated child tasks are Closed.It looks like OOTB functionality as I verified in PDI as well but I am facing an issue that when the RITM has multiple tasks and when the last task t...

Question

Limitations in using BIA and DR plans in Zurich Instance

Hello everyone,We have recently upgraded to the Zurich instance we see there are some limitations in accessing the BIA and DR plans during creation and viewing. Is there customization or OOB we need to install or any changes that have been made. Can ...

Question
Business Continuity Management (BCM)

Missing Delete Rights?

Question about apparently missing delete rights in HAM Pro. Our HAM team want certain access controls for various roles in our HAM implementation. We are seeing that the HAM Admin role, for example, while granting create rights to many sn_hamp* ta...

Question

Remove Duplicates from Report

I am trying to create a dashboard with all open change requests opened against a specific data center. So, I build a report against task_ci. I ask it for all CIs that have their location set to the data center in question and 'Task.Active[Change Re...

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CMDB Workspace Widget accessibility

In CMDB Workspace Home page-we need to restrict Important actions, CMDB health, Total CIs widget to CMDB Admin role only.Also In quick links (Create CI, Relationship health dashboard, Unified Map) to cmdb admins only. How we can achieve this ?

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Custom Dynamic Translation Configuration

I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...

Question

Dynamic Tanslation custom

Hello friends, I’m configuring a custom Dynamic Translation using a third-party API. The Translator Configuration has already been set up, I created the subflow, and I configured Dynamic Translation Enabled in the field attribute. When I click the bu...

Question

Known Error Database best practices for MSP

Hello,I'm looking for best practices around setting up Known Error Database as an MSP.OOTB, there is a "known error" Knowledge Base in the 'global' domain. Issue: When a user from client domain A creates a Known Error article, the article will be cre...

Question
KEDB
known error

WinRM ports open producing false positive errors.

I am receiving false positive errors. Could not find any valid credentials to authenticate the target for type [Windows] errors on Ips with no host. The Shazzam probe is detecting an open WinRm port 5986 and returning the error on IPs with no host. ...

Question

Is the knowledge checkbox on the incident form being "retired"?

My organization is about to implement Now Assist. I have seen some conversation that suggests the knowledge checkbox used to create knowledge from the incident form will no longer be used when Now Assist is implemented. Is this true? I would like ...

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using scripted REST API if i provide RITM number I need to populate the fields and Variables,

using scripted REST API if i provide RITM number I need to populate the fields and Variables,all the varibles andlabel name and Value need to display.

Question

How to enable Now Assist Self-Service in ESC?

Saw this feature in the May Release of ESC, I have upgraded to the latest ESC, but receives error " Now Assist Self-Service is not enabled for this portal! " The instance has Now Assist license enabled, and it works perfectly in sidebar.

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