ServiceNow Community

Integration between Calabrio and ServiceNow- Has anyone set this up?

Has anyone set this up an Integration between Calabrio and ServiceNow? If so, looking for the use case and workflow. Was it for ITSM work? Maybe in relation to Service Desk? For any other workstream? Thanks, Dave

Question

Cisco Discovery Issues - SNMP or SSH

We have a number of Cisco Switches and WAPS which Discover fine via SNMP 1 day and then stop the next. When they stop they seem want to use SSH Credentials and not SNMP as the Probe dictates and SSH is needed.Anyone else seen similar behaviour and un...

Question

User without itil role should be able to manage the lifecycle of Problem and problem task

Hi All, User without itil role should be able to manage lifecycle of problem and problem task.How to achieve this. Thanks.

Question

How to make Short description field of Catalog item Bold?

How to make Short description field of Catalog item Bold? tried using tag and style table but it did not work.

Question

How to use Powershell or Rest API to Migrate Data from ServiceNow to Azure Entra

How to use Powershell or Rest API to Migrate ServiceNow Catalog Item variable User, Group and Subscription Data from ServiceNow to Azure Entra without using Integration Hub

Question

Roadmap for SPM Product changes

Hi. Where is the best place to get a picture of the Roadmap for future ServiceNow releases (safe harbor understood, etc)? I'm leading the SPM Practice at our firm - a partner - and it would be great to understand what's coming up. I've heard vari...

Question

Import the legacy versions of the knowledge articles

Hello community experts, I have a question. I am trying to implement knowledge management in my organization so as a part of that implementation, I have to upload multiple knowledge articles and their legacy versions as organization policy specifies ...

Question

How to use "Do Transition" action in Flow designer required for JIRA?

Good evening.!Requirement is, whenever Incident's State is "Closed" in ServiceNow, it should also change the State in JIRA.We were told by ServiceNow to use "Do Transition" action.But what should we pass in the "Jira ITME Connection" field ? We have ...

Question

verification code not receive and the authenticate code not working

verification code not receive and the authenticate code not working https://dev181160.service-now.com/ anyone can help ?

Question

Contract Management - Renew Modal - Renewal_option choices

Within the Contract management module we are adding some additional options to the Renewal Options field. We have added a new choice of 5 years to the dictionary, and updated the relevant UI Page (contract_renew_popup) for this modal to show the new ...

Question

Is there a "data lookup repository" to use as reference data?

I am aware of the Choice Data type and that the choice data use the sys_choice form. However, a recent directive from our Solutions Architects have prevented us from using the Choice Data Type for anything that isn't considered as a "core" field. We ...

Question

(Manage Life Cycle Event) Activity Set is not getting triggered using Trigger Type: Advanced

Hi All, I am using advanced trigger type to check if the previous activity set is completed or not using the below script, along with the additional check in HR Profile (Parent Case->HR Profile->Custom Field). Expectation: If there is a value is the...

Question

hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

Question

Connect contact to multiple Accounts in CSM

Hi,Im trying to connect one contact to multiple Account. I add the contact directly to one Account and then I went to a different Account and I add the contact to this Account using the Related List Contact Relationships. Afterwards I impersonated th...

Question

Dual error messages

Hi all, I am having some issues at the minute with a deleted catalog client script pulling through dataIn the testing environment there is a duplicate error message which i want to remove (the writing in italic)In version 1 of my update set the catal...

Question