ServiceNow Community

Resolved! Prevent Delegate From Approving Their Own Requests

We recently had a situation which we would like to try to prevent going forward, and are not sure the best way of preventing it. Many times, a manager will designate someone under them as their delegate (for approvals) while they are out-of-the-offi...

Question

How to switch back to legacy Reports Module in Zurich?

Hi there, Since the Reports module is no longer available in Zurich, can it be brought back by any means? regards

Question
Reports

Understanding the data/input object in Service Portal widgets

I feel like I get to teach this ServiceNow concept at least once a month and so it’s about time that I write it all out! Hi everyone, I’m Earl, one of your developer advocates here at ServiceNow, and today we’ll explore the dance between the server...

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Creating KB Articles from OneNote Entries

Hi all, We are looking for the best solution/options for creating KB articles from OneNote entries without doing it manually. This group has hundreds of OneNote entries that need to be added as KB articles. The only option we have for export from O...

Question

Link color on text buttons

Hello all,I am reporting an issue encountered after updating an HTML notification based on an email template. The text color of the buttons is appearing as standard HTML links (blue) instead of white.Initially, the HTML code was using mail_script. In...

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Managing Digital Interfaces and Integrations in Enterprise Architecture

Interfaces, APIs, microservices, etc. and integrations are crucial parts of the IT fabric. Understanding and cataloging your Interfaces, Integrations and how they interact with your Business Applications is critical. Digital Integration Managemen...

Article

Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

Question

Unable to start Delta Exam CSA Zurich

i completed the CSA in October.Now I receive the message to complete the delta exam for Zurich. (see screenshot 1)I see that no payment is due (see screenshot) and can continue to access my delta exam. Then I receive following message (see screenshot...

Question

Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

Question

WEBINAR: Raising the Bar: Preparing for Proposed Updates to the HIPAA Security Rule

REGISTER HERE Prepare for 2025 HIPAA Updates with Expert Insights and Strategies The updates to the HIPAA Security Rule proposed in early 2025 could bring significant new requirements for healthcare providers. This session will break down the mos...

Event

Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Your guide to Now Assist Skills — watch the video walkthroughs!

You know that Now Assist generative Al skills can be set up to provide agents with powerful capabilities such as summarization, response suggestions, and sentiment analysis. But did you know that those skills are now easier than ever to configure? ...

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Customer Service Management
Now Assist for CSM

How to enable Reply, Reply all, Forward button on incident form in yokohama version

How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance

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the problem in list and filte tasks

Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the list? Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?

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Extract Built-in Action Scripts via Custom API

I'm building a custom REST API to extract Flow Designer workflow data for migration purposes. I've successfully accessed most tables (sys_hub_flow, sys_hub_action_instance, sys_hub_action_step, sys_hub_action_instance_v2), but I'm unable to query the...

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