ServiceNow Community

Script Include Glide Ajax & Catalog Client Script help

Hello TeamI want to query the custom table to find out if the user has the fax number or not. If the user has fax number, it alert to display the fax number. If the user doesn't have a fax number, it alerts that you don't have a fax number. I did not...

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ui actions not visible

I created a created and a form and my ui actions are not being recorded on the form.I see ui actions are not visible when i try to search in configure..can someone help?

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(Static) Multi-lingual notification support

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...

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Regarding CSA exam

I purchased the ServiceNow CSA exam voucher on December 25, 2024. At that time, I did not register or schedule the exam; I only created a Webassessor account.My voucher expiry date is December 25, 2025. Since the voucher is still valid, I have been t...

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Form Builder

What can cause CONCATENATION FORMULA to not work in Form Builder?

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Generate Document and attach it to HR Case

Hi, We have a requirement to generate documents from HR Document templates and attach it to the HR Case. Can someone please guide us on achieving this. Thank you in advance! Regards,Sree Keerthi Kasula

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A fix-forward strategy for catastrophic issues with production instances

Consider this scenario: An unanticipated update went live, or a flawed script was loaded into your production instance, and now operations are not working as expected. The pressure is on to get it fixed quickly. When critical issues like these ...

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Scripting, Performance, and Queries, OH MY

One of the things I've found over the years pretty frequently is the question from junior devs asking about how they can make their 'code' more performant. There's stuff everywhere and I haven't seen one place that has these little tips and tricks...

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Quality Gates in Action using ReleaseOps and Automated Test Framework (ATF)

On the November 20th edition of the ServiceNow Platform Academy product managers Jon Lind of ReleaseOps and Oluyinka Oginni of Automated Test Framework (ATF) presented an example of how the two tools work together to make sure that only well-tested,...

Article

How to change the font-size of record list on ui builder

i want to change the font size of record list cells current default font-size is 16 px.i have tried adding css class and rules but it is not working

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Decision Table Access Issue

Post Zurich upgrade I am seeing an error with Decision Tables when testing a flow or subflow that calls the decision table. For my scenario I have a subflow that uses a decision table. My subflow is called by a few other flows that are triggered off ...

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Resolved! Recipient is missing in To of a Mail from Zurich Release

Hi SN folks,I'm observing this behavior in my recent Zurich release instance, Scenario: While sending email to a user in Users table, while the user is inactive. But the same is sending in non Zurich release instancesDescription: I'm triggering an em...

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GRC Framework

Hi All,what all information need to know in deeply for risk frameworks (ISO 31000, NIST, COSO) and compliance standards (SOX, GDPR, PCI-DSS, HIPAA) for GRC Project ?Please assist.

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Audit and Issue Implementation

Hi All,Can anyone help me for Audit Management business use cases ? How to identify trends, issues from the data and opportunities for improvement. for those ?Please assist.

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Page Route Map Not Working for Portal-Specific Custom Widgets

Hi @all ,Good Evening !!! Requirement:I have developed custom Service Portal widgets that should be visible only on the custom portal. I want to add these widgets in a way that does not impact any OOB portals (such as sp or esc) and follows best prac...

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