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All users are unable to see the newly created field/column in the sys_user table

Hi, I created a new field on sys_user table called "Deactivated" to record the date and time stamp when the account sets from active to false. I used BR to update the Date and time on the "Deactivated" field. This works and records the date and time ...

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Email client attribute on incident form

I need to have the Email client attribute to show only for logged in users with a certain role. can someone please help?

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Getting variable sys ids instead of values

I'm using the script below to include the catalogue variables in the Word document after submitting the request. However, the issue is that the Word file is getting updated with the sys IDs of the variable values. The variable types are Single line t...

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How to Save form using UI Action Server Script(Without Client)

I have one Requirement In Work order form have one Button, If user click that button need to save all the fields from that current form.Here don't use Client option in UI ActionCurrent.update() is not capture all the fields. In that time what we can ...

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Variable Editor in configurable workspace form

Hi everyone, Has anyone been able to add variable formatter on the configurable workspace view? This is a record producer on custom table and I am trying to add 'com_glideapp_questionset_default_question_editor' formatter.Working fine in core UI but ...

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How to find inbound REST API logs and where it is captured?

Hi All, I have an integration where a third party will create a RITM in ServiceNow instance and I want to check the request body they have sent. But I am not able to find the inbound API logs which will show me the request body. Need information how ...

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How to define "Hosted on::Hosts" relationship between cmdb_ci_lb_pool and u_cmdb_ci_kemp_lb in Disco

m working on integrating Load Balancer Pools (cmdb_ci_lb_pool) into the CMDB using the Identification and Reconciliation Engine (IRE). I’m facing a MISSING_DEPENDENCY issue even though the load_balancer reference field is populated correctly. {"ite...

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Discovery

How to update the additional comments of SCTASK table on RITM table additional comments.

As SCTASK table is not visible to end user, emails cannot be triggered from there to them and our customer do not like to move between SCTASK and RITM table in order to interact with end user. So we thought of mapping the SCTASK table additional comm...

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Catalog Item Reference Variable to Custom Table

Hello, I created a custom table for holding variable data and gave snc_internal read access to the table. I set variable1 field to display is true. On the catalog item is a reference variable to the table I have no qualifier on it. When I imperso...

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How to add Variable Editor to Configurable Workspace for a custom table?

Hi, I'm trying to show the Variable Editor for a custom table extending Task. So far, no luck... I am starting to think that variables are not supported in custom Configurable Workspaces? It is odd since that is a core system functionality, e.g. HR ...

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Resolved! Copy comments from RITM to Task & vice versa.

Hey Experts, I'm trying in PDI, I want to fetch additional comments & work notes from RITM to Task & vice-versa. Please do suggest a simple script with explanation. Also on which table(BR should be written) also under BR which table should Glided is ...

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Location of SPM Academy recordings and materials?

thank you !!

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Add @ mention notifications to Show notification bell

Show notification bellI have been asked to add @ mention notifications to this bell. I know the table that generates the records for the bell comes from System Notification -> Provider -> Notifications. I have tried to create a record to do this, but...

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Knowledge search over incident form is not working

Dear Team,On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar...

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Why can't I see an article template in Knowledge - Administration - Article Templates?

Hi, Can anyone tell why my custom KB article template is not visible in Knowledge - Administration - Article Templates, or if there is a trick to make it appear here? The instance is the London release, although I am not sure how important this is. L...

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