ServiceNow Community

Case creation option if the live agent chat is timed out or rejected by the agent

Hi,I am trying to create a virtual agent designer flow, where if the live agent has rejected the chat or has not accepted an the waiting time has reached the max time of 5 minutes, then it should give the case creation option. How can this nodes be b...

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Filter Work Notes in Case Activity Based on Category (Internal vs External)

Hi,We have configured the logic for a field called Category with the choices “A,” “B,” and “C.” If “A” or “B” is selected, the notifications are sent internally, and if “C” is selected, the notifications go to external users.Now, we have a requiremen...

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Can i show template inside a variable

Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...

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Duplicate Records

Hi Folks,In our environment, we have two discovery sources: ServiceNow Discovery and Snow Software. We are observing multiple duplicate records being created in the Windows Server CI table, even though the servers already exist in CMDB.ServiceNow Dis...

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Discovery

Performance Analytics target color schema - adaption not visible

Hello I try to use a adapted color schema on a target (widget = "indicator scoreboard").After the first assignment of the color schema to the target, it's working fine. But any later adjustment to the color schema (color or percentage) is not visi...

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HTTP code: 403 - Forbidden username/password combo

Whenever we tried to test connection with Meraki using Service Graph Connector for Meraki, we are getting below error even though we have provided proper API key, connection. How can we resolve this.

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Holiday Schedules are not working correctly

Hi Team, in my instance holiday schedules are created for Finland Country, Holidays mentioned as 24th, 25th and 26th of December. below is my schedule: Now user has received an email on 26th saying your incident is breached. example: what needs to...

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KB article configuration

Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...

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What is Evidence Warehouse in IRM and how to install it?

What is Evidence Warehouse in IRM? What is Evidence Boxes? Do we need to install extra plugin for Evidence Warehouse? It is paid? How to use it?

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After zurich upgrade search result is opening in new tab AI search

After zurich upgrade search result is opening in new tab in employee center when using AI searchCan this be adjusted?

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Hide Offboarding Requests for Spain External Subject Users on Employee Service Center (ESC)

Hi everyone,I’m working on Employee Service Center (ESC) and need some guidance.Requirement:I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:Country / Legal Entit...

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Resolved! Configure compose email in RITM

Hello Community! I hope you are well! I'd like to know how to set up compose email inside the RITM form like this incident bellow. Thanks for help me always. Hugs.

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CMDB Health Settings in CMDB Workspace – How to Grant Access to asset Role?

Hi All,In CMDB Workspace, under the Home tab → Quick Links → CMDB Health Dashboard, when I click on it, the CMDB Health Settings panel opens.Currently, these settings are only visible to users with the admin role.I need to provide access to users wit...

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hide HR case details in the esc

Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...

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hide a knowledge base

Hey folks. How do I hide one kb from non-logged-in users? I've tried user criteria and advanced codes, but it all fails. I can hide articles from guests, but I want to hide the whole kb because the user experience is a bit bumpy. Thanks rob

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