HTML email body into the RITM

I created an inbound action to create RITM var createRITM = true; // Condition to create a RITM (assuming no duplicate check logic is required) var curr_record; // Check if the subject is valid to create a RITM if (createRITM) { // Create the car...

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Create catalog tasks based on the attachment

We have catalog item Employee information Change Request.And on the request, there is a attachment for the Employee information that needs to be update.Currently, our catalog item only creates one catalog task for AD user data change.How can we add m...

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Approval in Flow Designer

I created a catalog item with 2 approvals. 1st approval is the user manager2nd approval is based on the category.If user manager approved the request, it will move to the 2nd approval.If user manager rejected the request, it will end the flow (Cancel...

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CI Search form displaying incorrect fields

When raising a change the change driver is required to add the primary affected CI to the change request.  They can do this by clicking the magnifying glass next to the CI field and this then displays a form where there can search or filter the CMDB....

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Fields make editable to a group only

I created an ACL for 3 fields to be editable only to a specific groups, but it's not working.Sample ACL By default, role snc_internal is already there. I tried to remove the role but it is required in add role by create new ACL. 

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Query about approval notification

I have a current catalog item and already build the workflow.The stakeholder requested that if the request reject on the first time, it will go back to the requestor asking for additional information/attachment. Once the user add a comment and update...

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How to hide the declarative ui action based on url , such as sow it is vsible and cmdb (not visible)

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Looking for Documentation on Email Log [syslog_email] Table in ServiceNow

Hi everyone,I’m looking for official ServiceNow documentation or detailed information about the Email Log [syslog_email] table. Specifically, I’d like to understand:When and under what conditions records in this table are created.What log levels are ...

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How to manage plugin/application updates

Dear CommunityWe are struggling to find a proper way to manage plugin/applications updates. As you are aware plugin/applications are receiving outside upgrades and patches new versions that you can install. Frist of all when you look for updates for ...

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I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.

I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.Specifically, I want to search the “u_kb_tag” field (reference type) in the custom-created “u_knowledge” table.Since the out-of-the-box widget cannot be ...

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best practice for on prem customer for performance testing ITSM

How can we ensure that memory caching does not affect the accuracy of performance and load tests?Is it possible that JMeter receives successful (“OK”) responses due to cached data rather than real system processing?The customer is running ServiceNow ...

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Roles issue in AI Agent

Hi ,  I want to define in the AI agent who should be able to use the AI agent in VA. Basically , i want the user to have itil role and then that user should be able to go to the VA and my agent should trigger based on his query. My agent should not t...

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Script not working as expected

I am trying to create 3 reports,1. To show servers that are in scope (Operational status = operation AND install status = installed, Environment=Production) (Count 1424)2. Servers that are in scope mapped to a application , (used sysId is one of and ...

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