ServiceNow Community

Rule base for order guide

I am working on the New Hire order guide, in there I have several check box variables for different systems a new hire might need. If they are checked then the RITM with the tasks for those systems will be created if it is not checked then it is not....

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script on incident

An Incident is updated from the UI. There is:an onSubmit Client Script that sets a field value, anda Before Business Rule on the same table that also updates that field.Question:Which one runs first, and which value is finally saved to the record?Tha...

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Problem in approving requestes

Hello ever body, I am a new in service now and I face a problem in approving process .I have a table called Birth Certificate request and I have a field called state, When the state change to Waiting approval , the approval request go to user has acc...

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List Collector field data to Related List, bi-directionally

ver. Yokahama So I created a List field in a custom app I'm building, it's a reference to another table. No big deal, it allows a user to select multiple items, it works as expected. After opening an item form for the table in question, I thought, "h...

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Resolved! Year End Gratitude to fellow Community Members

Hi fellow community members,As year ends I want to really thank to fellow community members to be active and helpful here. For past 7 weeks I have constantly posted questions and have got instant and excellent reply to all my questionI want to expres...

Question

Knowledge article user criteria

Hi, We want to configure user criteria by "Groups" for knowledge articles so that members of groups can read/contribute to the knowledge articles. Criteria condition:We have a group called "Service Desk" and only service desk group members can rea...

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How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

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Resolved! How to change the Employee Center Ticket view to show multiple fields for HRSD tickets?

As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.I am aware of Standard Ticket Configuration but do not know w...

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How to Create a New Tab with Related Lists in SOW

Hi everyone,Does anyone know how I can create a new tab in the SOW? I need to create a new tab where I can add new related lists, similar to what we have in the Related Lists tab. Thanks in advance,Flavio

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UI Builder : Next Experience

Employee Form / Collect Employee Input Task Type - Survey Question

Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...

Question

Platform Analytics Task for Welcome to ServiceNow (Course)

I am stumped on the Welcome to ServiceNow Platform Analytics Task. I successfully created the required Dashboard, by following the steps and my dashboard matches the screen grab provided in the steps to compare to, but on Task Validation it keeps fai...

Question

Defining HR Services: When should an HR Service actually be multiple services?

Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...

Article

Resolved! Where to configure participant recommendations for MS Teams conference calls in SOW

Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...

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Establishing Vulnerability Response Calculator Rule for Credential scan host coming from Tenable

Hello Community! I am reaching out to get some assistance with establishing Vulnerability response calculator rule to calculate weighted average score from the severity of the identified credential host from Tenable to ServiceNow.I want to use this f...

Question

Journeys Page in Employee Center Question

Hello, I am currently learning about Journeys in HRSD Enterprise and am confused on one of the functionalities that I'm having trouble finding an answer to in the documentation. I see that the Journeys option in the More Menu of Employee Center only...

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