ServiceNow Community

How to remove the reassigned card from Service operation workspace

Hello All,How i can remove the Reassign card from service operation workspace?@Ankur Bawiskar any idea on this?

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Resolved! UI Builder button on Dashboard to trigger a flow

I have a button that I have added via UI Builder, however it doesn't do anything yet and I do not understand how to add an 'event', so sorry to ask, but I'm looking for a full step by step guild if someone is willing to assist please? Ultimately what...

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AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜

English version:Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era— ＊本稿に記載されている内容は、執筆者個人の経験と見解に基づくものであり、ServiceNowの公式見解や製品方針を示すものではありません。はじめに：なぜ「AIを使っている」のに成果が出ないのか多くの企業がAI投資を拡大しています。しかし、その大半は経営成果に繋がっていません。その背景に...

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Thought Leadership

Are you managing a service operations or contact center function?

Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadership — your experience is exactly what we need. The ServiceNow UX Research team is runnin...

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How parameters gets pass from tool to AI Agent

During my practice on AI agent , I face something which is not easy to follow which is the way parameters output from tools as send back and use by the AI Agent For example I have an AI Agent which is based on the 2 following tools:I get a Tool named...

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Are you working with operational technology or industrial systems in your current role?

Whether you manage plant operations, configure OT/IT systems, oversee industrial networks, or work at the intersection of OT and IT — your experience is exactly what we're looking for. The ServiceNow UX Research team is running a short screener to i...

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Clarification Needed on Now Assist Assist Usage and Limits

Hi Team,I would like to get a confirmation regarding the usage of Now Assist and how assists are consumed. I could not find clear documentation about this, so I wanted to check with the community.From my understanding, Now Assist consumes assists whe...

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Clarification on AIOps LEAP Incident Clustering: Role of ML, Skills, and LLM

Hi Team,I have a question regarding how AIOps LEAP clustering works in the backend.According to the ServiceNow documentation, AIOps LEAP performs incident clustering using machine learning (ML), skills, and LLM models. However, I am trying to underst...

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Unable to add group member to group

while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?

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Australia Release brings better Transparency for User Impersonations

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Australia release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). The Australi...

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An error occurs when the Scripted REST API is executed in parallel.

We have built a scripted REST API to import data by having other systems call the API. This REST API is called every minute.As a result, the second API call is made before the first call has completed. Currently, when the second API call is made, the...

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Problem with task validation- Secure HR Payroll COE

Hi! At the end of the course i met an issue which i cannot resolve. I cannot validate the task, and i am running out of time thus i need your help. I would really appreciate any reccomendations!

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how to differentiate Between 2 identical action

Hello All,I have a problem with default component ,if i have 2 of same component in the custom component they both fire the same action with the same payload so i can not tell the difference between them Example:import { createCustomElement, declarat...

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Using checklists in task creation

I am working on requirement to create new sc_task from a workflow and have checklists on it. How can I do that? I tried to create a checklist and save it but that is associated with an item. which table holds the template I saved the checklist using ...

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Resolved! Preparing for CAD Certification – Need Study Materials & Tips

Hello everyone!I’m very happy to share that I’m currently preparing for the CAD Certification exam, and I’m hoping to get some guidance from this community.While going through different forums and websites looking for study guides and resources, I’ve...

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