Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

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Can we use shell scripts to identify Unix processes using discovery patterns ?

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Need to Display Email ID Next to Name in List Collector (Watch Parties) for record producer variable

 Hi Team,I am facing an issue with a Record producer variable configuration and need your guidance.Scenario:We have a variable called Watch Parties in a the item. It is a List Collector mapped to the Watch list field and uses the sys_user table. When...

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In Virtual Agent when i Click I need more Help it ends the chat

In Virtual Agent When I click 'I need more help' , it ends the chat. I think this is an OOB functionality. Does anyone have any idea , if we select 'I need more help', then it should allow user to search rather that ending the chat.

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Field is not available when we are grouping by

Hello team , We are in Process to Preparing Report, however there is a field called it is not showing when i am trying to do group by Why it is happening ?Dictionary level Can you help me to resolve this ?

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Instanceof regression when updating to Zurich

Hello team! We're encountering a strange error while deploying our app using now-sdk cli since Zurich (the issue wasn't present on Xanadu). The issue is related to the usage of "instanceof" (and possibly realted to file paths aswell) when throwing a ...

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Certify checked elements - Data certification

Hi community, I have a problem with certify checked elements. When I select an element from the list and click the green button it is working ok. If I group the elements by any of the fields (let's say child) and then I select some records from the l...

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From zero to CSA: A real and slightly terrifying journey and why it matters in the age of AI agents

Long title, eh?   If you work in tech long enough, you eventually face that humbling moment where you realise you've become a beginner again. I wrote about this recently on LinkedIn,  the whole unlearning and reinventing-yourself theme. When I tra...

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Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB.    Some example table is: Dscy_route_next_hop table.    Suggest me best apporach to block the data insertion.    T...

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Update set sys_id is different in every instance

Hi All , I am facing some weird issue here  I have created the update set and captured platform analytics updates in it. But when I try moving it to sanity test instance and then to test instance... they have different sys_id everywhere in dev , s-te...

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field is read only, cant find the rule anywhere

Hello, i have a form where a user needs to be able to edit a field, but the field is read only. i have looked in ui policies etc but cant find out where this rule is putmy form lets say is view2 but the field thats read only is coming from someplace ...

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How to have a dynamic approval process once the catalog is submitted ?

The requirement is this After a ServiceNow catalog is submitted,  2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...

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In catalog task one variable is visible from the catalog item which in flow i have not selected

I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...

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To make review state mandatory before closing the security *incident in SIR form

HiHow to make review state mandatory before closing the security incident in SIR form? so that only after review only the security incident can be closedRegards,Siva.

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Incident Meets Filter Criteria but Not Displayed in List View

Hi Community, One of the incidents has the assignment group set to IAM, the state is ‘In Progress,’ and the ‘Assigned To’ field is empty. In the list view, I applied the following filter conditions:Assignment Group = IAMState = New, On Hold, In Progr...

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