ServiceNow Community

External Search Connectors

Note: As part of the Yokohama release (EA on 30th Jan), we are deprecating the SharePoint Online Search Connector and replacing it with a new, Raytion-based External Content Connector Feature Demo Introduction We’re thrilled to announce the l...

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Can you run an ATF test case with multiple values?

For example, say I have an ATF test that creates an Interaction and sets a field on that form to a specific value, and verifies that certain fields are auto-populated based on that specific value, etc. Can you have some sort of collection of values o...

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Copy RITM Comments (Including Approval Comments) to SC Task with correct order and user information

Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...

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As a Problem Process Owner, I do not want users to create a problem using this problem.do

We follow the out-of-the-box Problem Management process, where problems must be created only from incidents. However, accessing problem.do allows users to bypass this and create problems without an associated incident.Proposed Options:Prevent access...

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New Change Page in Workspace

What is the process to modify this? This appears to pull in many records from different tables eg chg_model and std_change_record_producer. What if we only want to enable the main 4 types of changes?

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Portal Redirection

'snc_internal' role contains another role like 'x_sap'. Without 'x_sap' role if any 'snc_internal' users login to servicenow instance they are redirecting to portal page. But with 'x_sap' contain role they are redirecting to native dashboard view ins...

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How to remove/hide alerts in csm agent workspace

Is there a way to remove the blue/pink prompts that we get at the top (example above) – I’d like to remove them rather then close them out several times for each case.

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Report Edit Access Lost After Platform Analytics Migration & Zurich upgrade

Hello All, We've recently migrated our reports and dashboards to Platform Analytics and subsequently upgraded to the Zurich release in Dev and QA. Prior to upgrade we have moved the Prod reports data to Dev and QA. Since these changes, users are repo...

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Associate Technical Project Manager Track

I have just begun the Associate Technical Project Manager track. I’m curious to hear from those who recently completed these ServiceNow PM tracks about the new opportunities that they were able to move into. Please share your experiences and insight...

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Rename file attached to the notification when user downloads the file from the email notification

Hi! How can I achieve renaming a file attached to the notification once downloaded? I want to achieve something like ---> user downloads attached file from the notification ----> the requester's name will be added in the beginning of the file. It is ...

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Post-Upgrade Issue: Plugin Activation for Microsoft 365 Integration (Yokohama) - com.sn_sam_saas_int

Hi everyone,SAM Reclamation Candidates for Office 365 Integration job is completed, however, since July we have 0 reclamation candidates. We recently upgraded our instance to Yokohama (around July), and since then, we’ve been encountering the followi...

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some fields are hidden on "Update All" / "Update Selected"

Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used?

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Incident Management

wait for condition in subflow

I have a subflow, where i wanted to add wait for condition with incident state to be checked in the condition.but the table field i cannot select in the wait for condition action in subflow, the drop down is not working. without selecting table, i ca...

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How to show Record Producer variables on Incident form for agents.

Hello Everyone, I have a requirement related to the Incident form in ServiceNow, and I would appreciate your suggestions on how to achieve this.We have several Record Producers that create incident records. Each record producer has its own set of var...

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Is there configurations required to switch from ITSM Standard to ITSM Professional?

We currently have ITSM/ITOM Standard and have updated to ITSM/ITOM Professional. Is there specific configurations/installations that we need to do to start taking advantage of the new features. I have been searching for documentation and have not f...

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