ServiceNow Community

Mailscript for Notification coding help required

Upfront my grasp of Glide and coding in general is rudimentary and working on being more proficient but it's a challenge. What I am trying to do is display specific variables based on the Approver's ID. This mail script is called by a notification ...

Question

Resolved! System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

Question

How to populate choice filed value based on other field

Dear Friends, I have a on change client script where I need to populate the channel field as self service when the caller id role is ITIL. but I cant populate the channel field as self servcie. please advise. Here is the On change script.function onC...

Question

Application Services: How to use them?

Application Services are essential part of the Common Service Data Model (CSDM). This article focuses on how to use Application Services for manually maintained Service Maps in the situation when Service Mapping is not deployed. Proper usage of Appli...

Article

How to automatically connect knowledge articles to topics via category association?

Hi,We’re running into an issue with the “Enable connected content autosync on topics” property in the Employee Center. According to the documentation, this should automatically sync new knowledge articles (and other content) with their related topics...

Question

Limiting additional data for variable sets

I added a variable set to a catalog item.I don't think there's a limit to the number of pieces of data that can be added to this variable set.However, I would like to limit the number of pieces of data that can be registered to 10.Is it possible to ...

Question

I'm wondering how to store and search the contents of a set of variables in one record

I'm going to create a record in a custom table using the catalog item below.I'll use a flow to create the record, read the catalog variables, and set the field values.I'm still figuring out how to set the variable set in the field.My requirement is ...

Question

how to open a KB Submission Task

How do I create a KB Submission task?

Question

Gen AI Skills, AI Agents & Agentic Workflows for FSO

Gen AI Skills, AI Agents & Agentic Workflows for FSO A note before you begin: FSO is built on top of CSM, so customers automatically inherit all Now Assist for CSM capabilities. This article focuses on FSO-specific considerations — for broader impl...

Article

Drill through links in PA dashboard not working as expected

Dear experts, Is anyone facing issues while trying to drill through the links to go to a data view in a PA dashboard? the summary and detail numbers sometimes wont match and sometimes the data view is showing blank..attaching the screenshots the max ...

Question

Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

Question

Track percent completion for CWM Tasks

Hi All,We would like to track percentage completion for CWM tasks in the same way it is tracked for Projects and Project Tasks. Since this functionality does not appear to be available out of the box, can it be customized to support this requirement?...

Question

Queue and Check in header logo not displaying on a specific instance

Hey, We have a really weird issue and I was hoping someone may have come into contact with a similar problem at some point. So we set up the walk-up experience and put our own custom logos for queue and headers using the relevant fields on the queue ...

Question
Walk-Up Experience

Indicator not working for dashboard

I am working on creating a dashboard where I am using an indicator as the data source. I applied a breakdown on the Item Category field to filter data for a specific category so that the indicator can pull all ticket data for items that fall under th...

Question

Create a UI Action?

Hello, I created a catalog item and one of the fields is to "Add Access" or "Remove Access". If "Add Access" is selected create a UI ACTION – a field labeled “Add Access for these locations” displays. The field should Reference the Location table a...

Question