ServiceNow Community

Update Now Assist in AI Search on ESC Portal to open links in new tab

We are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.And currently in the now assist AI search genius results the links of the knowledge article or catalog items are opening in the sam...

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Need to add Field in Request page in CSM Portal

Need to add Field in Request Page in CSM Portal. For More Clarification Refer Attachment.

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Information regarding CxO Dashboard

Dear Developer, I am working on CxO dashboard and need to check all the reports mention in the CIO dashboard. How we can see the data in this reports?

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access to the published knowledge base article

Hi All, Can someone guide me , How to grant a particular user access to a published knowledge base article for a specific country.

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Tag based Service Mapping for On Premise

Hello EXperts, Can any one please help in any step by step documentation for 'Tag Based Service Mapping' for On-Premise. We have for cloud understood how to implement that as there are many articles and videos . But specifically for On premise is it ...

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CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release

CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...

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Edit access for Communication Channel journal field on Incident

Hi Community,I have created a journal input field on the Incident table called test Channel (field name: u_test_channel), similar to Work Notes and Additional Comments, and added it to the active view.We now have a new requirement:After a MIM Team ...

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Resolved! use the global search within a catalog item

I have been asked to create a catalog item that mirrors what we have in the SN support portal, where the user types a subject and a body describing the issue, then a search is performed looking for existing knowledge articles and once the user review...

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create a new Major Incident from SOW through tab (+) / UI Action

Hi,I’m attempting to add a new workspace tab option that allows users to create a Major Incident by updating the Chrome Tab JSON property. However, I’m unable to set the Major Incident state to “Accepted” through the JSON configuration.I also tried i...

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Hide risk auto-calculation numbers from view

In the Risk Workspace, servicenow has backend automated calculations to score a risk based on the parameters a risk assessor selects through the GUI. We would like these backend calculation numbers to be hidden as they cause confusion to the reader a...

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"Select All/multiple select" Checkbox/Option for List field

Hi All, I'm looking to see if there is away to add 'select all/Multiple select' checkboxes for a List type field data?Thank you all in advance!

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Need to reload form when update the record on HR Agent Workspace

Hi all, When a record is updated and saved in the HR Agent Workspace, we need the entire form to reload automatically. This ensures the To and CC fields in the emails section reflect the most recent updates immediately. Appreciate your response. Tha...

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How to pass account value to record producer when clicked on Create Case using case type selector?

We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one...

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Make assignment field mandatory on the incident form after saving (SOW)

once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace. we can't change the assignment group. The below code is not giving the expected output func...

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Workspace : Next Experience

Issue while creating Client script and Script Include

I am trying a create a client script or script include it is giving me the webpage is temporary down or move permanently to a new web services but it is working for others.

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